Hadsell Tire

Everyone was very courteous. A guy took me home then came and got me the next day. Again, very nice and courteous.

I had taken my 2004 Olds Silhouette van in to have a tire replaced a few months ago and recently noticed it was missing one of its lug nuts from the passenger side rear wheel. Knowing that Hadsell Tire is the only service provider to have had the wheels off my car I returned to them to see if they would be willing to replace the missing lug nut. They were not only unwilling to help me, but became rude when I suggested that I would be contacting the better business bureau to file a report, asking in a rather cheeky manner whether I had the number or if they could get it for me.



They insisted that their computer records stated that they had only repaired the front left tire. This is true, but they had also rotated my tires although they had been instructed not to do so. When I had picked up my vehicle, I had to ask them to put the tires back in their original positions. I suggest this why it never appeared in the computer that they had all four tires off (twice) at the time of service.



Mark told me he could not replace the lug nut because the only suitable replacement he had was not a match for my wheels. He told me my only option was to purchase an entire new set of lug nuts for $50 - $60. I asked if he would be willing to split the difference of a new set of lug nuts for that wheel in the interest of customer satisfaction. I felt this was a reasonable solution. He refused.





At this point, I think the only acceptable resolution would include an apology from Mark for his rude behavior, and a lug nut replacement, even if it requires an entire set for that wheel to be replaced. He fails to realize that his customers are not just individuals, but networks. When he upsets one customer, everyone they know will hear about it and reevaluate their own opinions of the company.