Quick Lane at Dewey Ford

The service technician was new to Dewey Ford. If he didn’t know the answer to my question, he would get the information from another technician and relay the information back to me in a timely manner. Very professional.

I had running boards installed on my 2023 Bronco. Very friendly staff. The installation time was as expected.

Service was very professional and timely.

All the service advisors I worked with were excellent as was the work performed for my oil change service. My only concern was in having a 3pm appointment and seeing my truck was pulled out and parked for a half hour before it was taken to the service bay. The work, once started, only took a half hour but if I have to wait nearly 2 weeks to get in after calling for the appointment then I would (better) appreciate seeing the work started on time.

Very good place to go and get work work done I appreciate everything they did Diane was a very good person to work with thank you

Needed to be to work early today. Got me in and out. Very good job.

Had my oil changed and tires rotated. Everyone and everything were great. Thank you.

Great service, called daily with updates id give my girl higher rating if available

Always feel pressured to pay for more then you go in for. I bought vehicle from different dealership due to not willing to work with us.
After experience today with service will be going somewhere else for service also.

I am very disappointed with new policy in service work. Under the new policy, you have to leave your car up to 2 days before a technician can even look at yoyr cehicle. It is up to the vehicle owner to rent a car for those days and no loaners anymore. I was never called back bynthe service rep and I had to call in myself to checknup on my vehicle both days. I din't understand why we need to make appointments if our vehicles cannot be looked atnthat day. This new policy is going to turn buyers away from going to Dewey Ford. The service department is what keeps the buyers coming back. I would not recommend Dewey Service department. Very unsatisified customer!