Hart AC & Heating LLC

Do Not Use this Company. Our home warranty service assigned us to Hart. The guy has been out here 3 times and has spent less than 15 minutes in total here. He supposedly replaced both the control board and the thermostat but he never stayed around long enough to make sure the AC worked after the "fixes". After the thermostat was replaced, my husband looked at it and it was the same thermostat we originally had with the same contact information from the original installer and the same stains. Hart told us he replaced it but he did not. Also, he NEVER reaches out to us and never calls when he says he will. My husband has initiated every phone call to him. This past Sat he told us he would be here between 8-11AM. At 11:15, we called to see where he was. He said he was running 2 hours late and would be here between 1-1:30 but he would call first. We never heard from him. My husband called AGAIN around 2:30 and left a message. We never heard back from him and he never showed. And our AC is still not working correctly.

The same things happened to me that was described by the previous reviewers. This company is a scam. They come out and collect the diagnostic fees and then you either cant get in touch with them or they come up with weeks worth of excuses. Do not use them.

CALL ANOTHER A/C COMPANY!!!!

Brian was the technician that came out and he is completely useless! I have American Home Shield and they assigned Hart Heating and A/C to diagnose and fix my a/c problem. My a/c has been broken for 13 days now. Brian didn't even look at my outside unit until the 4th day. He doesn't call to keep you up to date on whats going on, nor does he answer your calls. I have tried to change companies but American Home Shield will not allow this since Brian has a part (which has not shown up for the last 5 days) on order. The few times that Brian did show up, he left a mess and showed no concern for me being without a/c for the last week. Brian is not only lazy, messy and unprofessional, he is just a horrible a/c technician! He is unable to quickly diagnose and correct the problem. I really don't think he deserves the 1 star they make you give. DON'T WASTE YOUR TIME OR MONEY ON THIS GUY!!!!

Bryan was the technician that came to my house and I'm pretty sure he is the only technician if you can consider him one. He was extremely lazy and completely worthless. He didn't fix my problem and refused to answer my phone calls. When he did answer my calls he gave me a time frame on when he would be out and then did not show up and that's when he stopped answering my calls. This worthless company doesnt even deserve 1star. If you have a problem with you Ac/heating please choose another company. If this is the only one available just live with the problem because this guy is incompetent!!!

TERRIBLE customer service. Bryan was the technician that came out and he was lazy, rude, and never fixed the problem after two visits. We finally had another company out, US Air, that diagnosed the problem within about 2 minutes of looking at our unit. Bryan's incompetence caused the hole in our ceiling to double by the time we got Josh from US Air out to correctly diagnose the problem. Now Hart is refusing our calls to fix the giant hole in our ceiling.

The only reason I gave them one star is b/c the system won't allow me to give 0!!