Anya Bridal

Extremely unhappy! The first time I went in was about 3 weeks before my wedding having doubts about my first dress. I met with Tanya and within an hour of trying on several dresses we had found the one! I loved it and felt much better about my body than with the first dress. Tanya was fantastic, but this is where the good service ended.



I made an appointment for the next day with alterations for a fitting and was assured that, despite my full-time work schedule, we would be able to meet multiple times and the work could be done in time for the big day. I was pinned and came back a few days later to do the bustle. I was called 15 minutes before the appointment and told that my dress wasn't completed, but was assured that the dress would be ready a few days later and that we could also work on the bustle at this appointment. Once there, I put my dress on and realized all the pins were still in it from the first fitting! I was told to come back in a hour. I called back later and they said come back at the end of the day. At the end of the day, they said it wouldn't be ready for 2 more days because the needle on the sewing machine broke.



At my appointment on my last day off before the rehearsal, all that needed to be done was the bustle. The lady helping me disappeared for about 2 hours to help other customers while I waited in the dress. My mother worked on the bustle during this time and had the entire thing pinned by the time the alterations lady came back. She took the dress to the back and apparently was so distracted that she had removed all the pins but only put in about half the ribbons. It didn't work! At this point, the store had been closed for about 2 hours and she admitted that she could not make it work. I'll admit: at this point, I cried. We ended up leaving the store with my incomplete dress. We had to find another alterations lady who completed the work at the last second (thanks goodness!), and told us the back seam was now crooked due to previous alterations already done to the dress.



We told several people we would like to be contacted about our problems, left messages and have even sent an email. We never heard one word from them! I cannot explain the level of stress the alterations process put on me during an already stressful time (if you aren't there yet, just wait!). For such a poor job to be ignored by the company removes any goodwill left from that first visit. If you are still inclined to go, DO NOT USE ALTERATIONS!