PC Lan

A one size fits all shop. If you are looking for a place where analysis is done to determine the cause of a problem and address the cause, this is not the place.
They:
• Do not listen when given a detailed description of a problem
• Perform unauthorized work which includes removing software without permission or notification
• When pressed for specific answers give vague ones
• Treat customers rudely when the customer wants answers
• Blame the customer
I had to reinstall utilities and spent over an hour with a Verizon rep because my internet setting had been altered. They caused issues with fonts in Outlook and Word that I am still trying to correct.

I brought my laptop to PC Lan on Oct. 24th with a broken dc jack and noisy cooling fan. On Nov. 12th I get a call informing me that my laptop is ready to be picked up. While checking to see if the repairs worked my computer shut down suddenly. The next day I brought it back to PC Lan to get the issue resolved. The owner of the company quickly dismissed any idea that the problem was caused by the repairs saying it was a software issue and that they'd take a look at it. The next day they tell me that they ran some tests and determined it was in fact a hardware issue and that they were sending it back out to their technician. They believed they knew what the problem was and that the part was going to cost me more money. I agreed. I visited their store a couple of times a week to see what was going on with my property and every time the owner didn't seem sure about anything but kept telling me he expects it back any time now. Nov. 19th they call me stating that they need my password to check and see if everything is working. This makes me very uncomfortable but at this point I just want my laptop back and I give them my password. Weeks go by without hearing from them and me having to go to them for updates. Finally I get a call Dec. 10th telling me that it's ready to be picked up. when I arrived, the owner starts listing off parts I was being billed for that I was never informed of including the fan that I had previously paid for and other parts that were working before I had ever given my laptop to them. Among the parts was a new keyboard and while checking it I discovered that the keyboard was no longer lighting up like my original one. When I told the owner I wanted the right keyboard his attitude became aggressive. He said that he had told me about the keyboard not lighting up, which he hadn't, and that they've gone as far as they could with my computer. I'm extremely upset and dissatisfied with the service and treatment I received from this company.

this bussiness is awesome. very helpful.