Kim's Nails

Went for a spa pedicure in December 2021. The pedicure was ok, but once the lady was done she left polish all over the top of my toe nails and there were spots on my other toes that didn’t have any polish on them! I pointed this out to her and she instantly caught an attitude. She even started manhandling my feet! I’m always so surprised that these people really think anyone will tip them when they act like this. So after she fixes her mistakes she comes to me and says “you need to pay” without even telling me the total! So I ask her “ok how much is it?” and she says “$37”. I then reminded her that I was paying for my friend and she seemed to struggle to do basic math because she said “it’s $37 for you and $37 for her”. My response to this was “and the total is..?” She eventually gives me the full amount she plans to charge my card so I hand over the card. When she gets back from running the card she hands me the receipts and just stands there. I tell her I‘ll give her the receipt when I’m done and that she doesn’t need to hover over me. Her response was “you need to sign it!” So after being annoyed by her rudeness and incompetency, that’s exactly what I do. I simply sign the receipt without filling in the tip and leave. FOR ANY NAIL SALON WORKERS READING THIS: Be prepared to NEVER BE TIPPED if you think it’s ok to treat your PAYING customers like this. FOR ANYONE WHO HAS DEALT WITH THIS BEHAVIOR: Stop tipping disrespectful service bc you don’t owe them anything extra, period. Especially, if they treat you badly. Tipping is extra money and it’s really strange that nail workers think you’ll always tip so they don’t have to give you good service. Also, please take the time to put them on blast in reviews so everyone knows to go elsewhere to get their nails done. Lastly, I didn’t catch the lady’s name but she was older, wore glasses, and had long green nails when I was there (December 30, 2021).

I love the atmosphere and customer service. Everyone is so nice and really takes their time with your nails. They are a little more expensive than my old shop but that's because you get what you pay for!! Quality and great customer service! I will never go anywhere else now! my nails are perfect every time!

My experience here at Kim's Nails I love the hospitality there everyone is so nice and my nails lasted for a month and a half before I went to get a refill I will recommend them to everyone