Gina E Wolfe Ma Lpcp

I had to give her one star to post but she's definitely a zero. Going to Gina reads like a horror story. Gina did not use our insurance that we provided. She did not even begin billing the insurance until our sessions were completed and only when my wife asked her repeatedly with many unreturned phone calls and emails. When my wife asked her to bill insurance she didn't even have the correct dates of therapy attended. That was March 2016 that all this work started for my wife and its October 2016 and we still haven't been refunded our money from Gina! My wife has gone back and forth with her for months but Gina never really seemed interested in helping us. She said things like "welcome to the world of insurance" and "I don't know what to tell you." Gina explained that she changed her accounting system and that our info was lost and that there was not much she could do about it. My wife worked hard with the insurance company and straightened out all of Gina's mess and got her paid in the latter part of August. Gina still didn't believe she had been paid by the insurance company, said she has no record of the payment and we had to get her proof. When Blue Cross called her and told her she had been paid she MAGICALLY found the proof of payment that she was too lazy to search for us in the first place. Now that she knows she owes us guess what she says? I don't have the funds to pay you you'll have to wait 30 days. What! We have waited over six months! We have done all the work for her and juggled our finances for her incompetent behavior for 6 months and she wants us to wait! She's been paid over two and a half times the amount of her services and even blamed all of this on my wife after she admitted her accounting error. She said," this snafu could have been avoided if your wife"......Unbelievable. Gina's not willing to take responsibility for her actions, something I would think she should have learned in counseling 101. Save yourself look elsewhere.