Maple Grove Eye Clinic

I am nearly 79 years old. By late 2013 I had lost all vision in my right eye due to retina detachment times three. My left eye (my good eye) vision had been progressively deteriorating with a cataract and heavy stigmatism. By November 2020 my eyesight had deteriorated to the point that I knew I would have to have surgery. I had heard great comments/recommendations on Dr. Mong and so on December 8th I had my 1st appointment at Maple Grove Eye Care. The professionalism of the staff, the state of the art equipment and examination by Dr. McAdams soon had me convinced they would be the ones to whom I would trust to save my one and only eye. On March 9th, 2021 Dr. Mong performed cataract removal plus the addition of a stigmatism corrective lens. It is like I have been given a new lease on life! I have nearly 20/20 vision!
Without question, Maple Grove Eye Care should be anyone who needs these kind of corrective surgeries top pick in Boise!

Maple Grove Eye Clinic has had a large change in staff recently. Therefore, the existing reviews of this facility thankfully no longer apply. Maple Grove Eye Clinic has recently hired a completely new staff for its front office. It is unfortunate that the experiences described by previous reviewers were so negative. I can assure you that the new staff that will greet you if you return to MGEC will change your perception as they are friendly, respectful, understanding, and always put the patient first.

DO NOT SEE THIS DOCTOR.



I have wasted so much time at this clinic and I'm out $119 and nothing to show for it.



1. Make lots of time in your schedule for this!

I made an appointment for an eye exam and contacts. My appointment was for 10:45 am. It was nearly noon when the optometrist finally came in to see me and when you add in the time with him, I spent about 2.5 hours there.



2. Get ready to be treated badly!

In the meantime, I was treated very rudely by every person I had to interact with. From the woman who checked me in, to the man who assists the doctor with the exam, the woman who orders the contacts, and the ladies who make the appointments. Every single person there is short, unfriendly, and condescending. It is unbelievable.



3. Get ready to go back over and over again.

When my contacts finally came in, I had to make an appointment to pick them up, which translates to MORE WAITING in the lobby, and in the chair. This second appointment also took a couple of hours just to be seen. The best part is the prescription was no good. Which meant, you guessed it, they wanted me to make another appointment. At this rate, there is no telling how much of MY time they are willing to waste.



In the end, after suffering through a second pair of contacts that neither fit, nor corrected my vision, I have elected to find another doctor. I called the Maple Grove Clinic and let them know how terribly unhappy I am. Their response was uncaring. I asked about a refund, but their response was immediate talk about collections. There's that rudeness I was telling you about.



To finalize my unhappiness with this group of good for nothings, I was told that if my prescription was not good, it was my fault, not theirs.



Lovely.



You've been warned.