Court Street Ford Inc

Most of the people here are very friendly, that is why I give them 3 stars. Court Street Ford, like most dealers, offers warranties with their cars. However, getting your vehicle serviced under one of these warranties is near impossible, unless its a recall. They always say the same things, no other (insert vehicle) has had these issues, we didn't (insert sensory function) the problem, that's normal for this (insert vehicle or part). The list goes on and on. It's a disservice to sell your customers vehicles for over $25,000 with tires that need to be changed in the next 6 months. It's also a disservice to your customers to not inspect and repair warrantied vehicles. Your dealership isn't hurting for money, you over price vehicles, the least you could do is fix them when they require work.

Also, when u fix a vehicle & the tech writes down things that need to be repaired/replaced, he should probably verbally communicate this to the customer & actually have them initial and sign the form.

Great experience both buying my new F-150 and recently for regular maintenance. Both the sales staff and the service staff were friendly and helpful. Definitely recommend that you give Court Street Ford the chance to earn your business!

I've always had helpful, caring customer service here! Fast and friendly.

I always take my car here for oil changes and have never had a problem. The advisors are always very friendly and helpful!

I have bought 5 cars from them, used the service center and the quick lanes and never had any issues, plus everyone there are really nice

They are always most helpful. Never had a problem dealing with anyone. Very easy to work with and always strive for the best.

Great Service, Friendly people and I TRUST THEM!!

everyone was very courteous and helpful. no hassle!

great people to deal with!

All my experiences at Court Street Ford have been satisfactory and happy. The service dept. always goes that extra step without being asked. The service manager I usually have contact with(Debbie) always expresses sincere concern about my satisfaction with good follow-up to keep me informed. The rest of the team there is equally helpful too. I've found the service pricing is VERY competitive with the area plus they give a complementary loaner when available or ride to/from my home. I trust their technitions completely and feel I don't get service that's NOT requested/needed. I know they are well trained professionals. I've been using this dealer for all my service on both my Ford/Mercury products since moving to the Bourbonnais area in 2005. I ALWAYS receive that extra effort from the whole team. Value, Satisfaction,Trust. What's not to like? When I deciede to purchase new I know where I'll go!!