Brooklyn Mitsubishi

The worse .. For those of you reading this, you will regret buying or leasing anything from them .. As I write this review, I still have tears in my eyes. December 19, I walked in Brooklyn Mitsubishi to trade in an Acura that I purchased from them 2.5 years ago with a high APR, to get a Lexus GS 350 with a lower APR since my credit was good( never been late on any payments). I was excited since the Lexus was the one I've been dreaming about for the longest and they had it (white, with red interiors). I was specific, and didn't anything else.. I was upside down on the Acura's car note because they over charged and my APR WAS HIGH, So initially I had to put 6k down.. And I didn't want to put anything down, so they told me that they will add the 6k to my car note for the Lexus .. So far so good .. 12 hours later, I was ecstatic driving away with my new baby who I named snow, and saying good bye to my old car (the Acura) since I traded the car in . One month later I received a call from the capital one auto finance company in which I had the Acura in, and was told I was late on a payment.. WHAT!! I've never been late . I explained to capital one auto finance representative the situation and they said the car is still under my name, so in the mean time while I'm working on resolving the case that it's best that I make payments so the Acura won't have a repossession under my name which can stay on my credit for 7 years and I need to call the dealership (which I did). The dealership went on and on how it can take 3 weeks to have the car removed out of my name and just wait a little longer.. NOTHING . 2 weeks later I called again and they claimed I never traded in my car and they have my Acura in their lot waiting for me go pick it up .. What !! When was that the deal? They basically threatened me to pick up my Acura and leave them alone after I went to their office to settle the car situation. My credit dropped 100 points by then because I was now 60 days late.. I was devastated.. Luckily I pray on a daily basis and my friend who knew about the situation told me to call consumers affairs (which I did) and they took care of the situation for me .. Brooklyn Mitsubishi had no choice but to respond to consumers affairs even though my case manager was being avoided countless of times when they knew they were going to lose the case. Eventually my case managers supervisors had to get involved, and and in the end (5 months later) I was told that the new offer was to just return the Lexus which I loved and they will pay the car off, as well as they will return my Acura back to me .. Pretty much the transaction never happened .. It did happen and my credit is messed up .. Fighting right now to fix my credit and get a new car Right now, since I gave my Acura away to my friend who is now paying off the remaining balance of my car note.

Would highly recommend to all in the need for a car, excellent customer service in addition to each associate being kind and offering the best deals

I am extremely happy with my brand new 2014 Mitsubishi Mirage. All the sales associates are friendly and helpful. My mom and I were treated like royalty. I have already told my friends about this dealership. Thank you very much.

Excellent service! The staff is very helpful and friendly. The service center is beautiful! The work was professionally done. Thank you.

Everything was great! Fast, quality service. I loved how friendly everyone was here. I will definitely refer friends. Thank you all so much.

Outstanding services. Best dealership in Brooklyn! Customer service was excellent, they answered all of questions professionally. Was easy to contact and very proactive.

Excellent service. The staff was the best I have ever enountered at a dealership. Best new car buying experience, smart and fast.

The sales associates here are excellent. Great handling of my sensitive situation. I really appreciate all of the hard work. I will definitely be recommending Brooklyn Mitsubishi to friends.

I was impressed how quickly we got approved for the vehicle. We went to other dealers and we had to wait only to be rejected. The staff helped us so much. We are very satisfied with the service and our car.

The staff was outstanding and very professional. They made sure this whole process went smoothly for me and they got me into the car I wanted. I will buy from here again in the future.