DentalWorks

I had invisalign through Dentalworks Belden about 3 yrs ago. When it was completed, the ortho at the time put a permanent retainer in my bottom teeth. Last week I woke up to the edge of the retainer poking my tongue very painfully. I called the Belden office and they scheduled me to come in the next time that the ortho was there (which was 5 days later). The poking was unbearable and was cutting my tongue so I called back to see if there was anything that they could do temporarily. She suggested that I have someone take wire cutters and try to cut the tip of the retainer off. My husband grabbed wire cutters and tried to grip the edge of the retainer but ended up pulling more of the cement off of the retainer-- exposing more of it-- so he was able to cut the poking part off of it.

when I went into the office for my appt they took me in the back-- and the assistant asked me if I was sure that I wanted to redo my retainer-- it is expensive. I asked her how much and she said sent the person in charge of finances back. This girl (who seemed very annoyed at having to come back to my room) then told me that it would be $400 to redo my retainer. I was shocked! The ortho when I had it done originally said that it would be "no big deal" if anything ever happened to it and to come on in and see him and he would fix it... no mention of it costing me $400!

I asked her if there was any cheaper options and she said no-- again very rudely and very short with me.

I am so surprised given the amount of money that I spent on my teeth with you guys that it was going to be another $400 just to fix my permanent retainer-- a piece of wire and a little cement!!! I was also shocked at the rudeness and unprofessionalism of the two girls that I dealt with in the office.

So after having Invisalign for 2 years I have to worry about my teeth shifting because I can't afford the $400 to fix the retainer that I already paid for. I am just shocked at the price/customer service experience

Broke a tooth on Easter and got in the next day as soon as I called. After taking X-rays they noticed I had two cavities under my other two crowns. I am a nursing supervisor and deal with customer and patient satisfaction as a large part of my responsibilities. Let me tell you, Dr. Russo and every single one of the staff can write the book on making the patient feel comfortable, pain free and confident that you are getting the best possible care! If you need extra TLC when visiting the dentist, go see Dr. Russo, trust me!

Professional service friendly staff convenient scheduling easy to find free and close parking very reasonable pricing work well with insurance coverage plans multiple locations