Toyota Carlsbad

Horrible service took a perfectly running SUV for oil change and left with the vehicle driving really bad only to find out Technician never reassembled the parts from the oil change they deserve no stars

I had the very best customer service that I have had in 40+ years at Toyota Carlsbad from Vanessa and Walt in installing cruise control in my new Toyota car which a sales person said that I did have and because I didn't check it first before leaving the lot I did call when I got home to explained I needed it to travel now so they were wonderful in sending someone out to my home today to install it for free. Now that is good service and reason enough to always go back to Toyota Carlsbad in the future. Thank you Walt and Vanessa for excellent customer service. This company is amazing!!!!

I happened to visit this place two times (unfortunately).



First I went to their used car section, the guy greeted us with great enthusiasm, started showing corolla, he showed us 16K driven car and told the price 17K, as one of my friend bought the same car new for 16340 $ + 2K (dmv reg etc), I questioned him why are you selling a used car for 17K, he immediately showed his real nature, the first thing he said was "I have never heard anything more ridiculous in my life", next "why have you come here go to where your friend bought the car from", next was "Go to KIA". he was very arrogant and rude and while he was saying all this to us, we realized that we are standing near to the road and people are seeing us and smiling.



Second, after 2 days I went to their new car section with my friend who bought a new car (19340 $ on road) few days back they said they selling the car on 0% interest, 345 $ per month X 60 months with 1K down payment, which amounts to 21700 $, it should be 300 $, when I questioned how it is 0%, and he had no answer, what he said to me was, you are getting 7K per month and you are seeing 45 $ extra, if that's the case we have a problem.



In short, this place is full of lies, no ethics, no manners, if this is their sales, god knows how will be there service.

I absolutely recommend Toyota Carlsbad, especially Mr. Duff and Mr. Aaron, because of their professionalism, kindness and efficiency. Mr. Duff was so patient with me and help me find a perfect car. Definitely this place is number one!

What did we like about our sales consultant, Gavin? 1. He actually LISTENED to us. 2. He provided answers to our questions. 3. He followed through on what he promised. 4. He treated us like people as opposed to just a “Sales Statistic”. I did my homework. I knew how much the vehicle would cost in Los Angeles and Orange counties. I spoke or visited several dealerships. Gavin was straightforward. I asked for his best price. He did not waste my time or try to pull any of the “time honored” manipulative tricks on me. We have bought several types of vehicles (large box trucks, vans, stake bed trucks, “luxury” cars, rv's, and [quote]economy[quote] cars) over the years since we own multiple businesses. We are accustomed to, though sick of, long drawn out negotiations with “closers” upon “closers”. NONE of that occurred with Gavin. This deal was actually done quickly, cleanly, and pleasantly. We WILL call him FIRST when we buy our next Toyota. Time and effort is paramount in business. He was aware of, and respected that.

I heartily recommend you visit Toyota Carlsbad if you are looking to lease a new car. I just finalized my second lease with Toyota Carlsbad, and I am completely satisfied. The fleet manager, Duff Joy, personally took care of me. He is a man of integrity and helped me find a great deal that fit my needs. The finance department had a coffee machine that ground fresh Starbucks for me and everyone who walked by had a warm smile. This was a big decision for me and I felt like Toyota Carlsbad treated me well.

BOB was Excellent :)

Very friendly and supportive person.

Exceptional Service! No pressure, great price and great customer service! I interacted with Duff Joy and Omar Curry and they both were great in negotiation and finding me the exact truck! Great job guys!

Just recently purchased my car here and I'm confident to say I am more than pleased with my purchase. Julio Aquino did an exceptional job in helping me find a car fit for myself. I would definitely recommend him for a welcoming and exciting search for a new vehicle. Buying a car isn't always easy but with the amazing help of Julio Aquino, I'm sure you will be able to find what you need!

Omar Curry at Toyota Carlsbad made my car buying experience great. He spent a lot of time with me and I test drove three different cars. Since I didn't have a vehicle, he sent someone to bring me to the dealership. I bought a 2015 Toyota Avalon and couldn't be more happy with it.