Taryn Quinn Boik, MD

I have had nothing but great experiences with Contour Clinic. I am a member of this location and from the moment I walked in the door I felt completely comfortable and welcomed. Their staff is extremely professional and friendly. I initially came to Contour Clinic because I was becoming more self conscious about how tired I was constantly looking as I am aging. They made me feel completely at ease about my treatment and I am so happy with my results. I finally look the way I feel. I highly recommend Contour Clinic!

I've been going to Contour Clinic for years, but had a really bad experience this last time. Before I received my treatment, I asked if I could trade in some product I had purchased, but not yet used, that was on my account for $900, and it was agreed to. After my treatment the person checking me out was told to give me the $900 off in exchange for the product I had purchased earlier. The woman at the desk called the office manager for help with the transaction. They were on the phone and created my invoice which I paid for without looking at first. I asked for a receipt (she wasn't going to give me one) and when I got home I saw that I had only been given $450 (and they still took my products worth $900 without even talking to me about it). I called thinking it was a mistake, but no, it was intentional.

Melissa, the office manager, would do nothing to fix it. She said she was being nice just to give the $450 while taking product from me worth $900 (actually to buy that same product would cost you $1600-$1800. I had purchased it on a promo). She told me the girls in the office denied saying they would give me the $900 when it wasn't even questionable because it was repeated several times. I don't know if they really denied it or not, but if they did that would also be very disappointing.

I asked to talk to Dr. Dave because I had seen him many times and we always got along great. I was sure he could resolve this. but Melissa would not allow it. Melissa would not even tell him to call me back. After I asked to talk to Dr. Dave, I received an email from Melissa telling me I was not welcome at their clinics anymore (after being a customer and a member for almost 10 years.) and to stop contacting them about the money and product they took from me.

The only compromise they offered was for me give up the membership discounts I pay for and then they would give me the $900 they promised me. That would have cost me an additional $200 to what I already paid. What a deal!