Hendrick BMW

Another outstanding purchasing experience with this dealership and salesman Andres - our second within a three week period! Andres located the perfect vehicle, and then went the extra mile to make it "more perfect." We really felt he was working on our behalf - BOTH times - and really love both of our new vehicles. Thanks again for great service!

The salesperson was knowledgeable on the vehicle I was interested in and easily answered all my questions. We agreed on what I felt was a fair price for the vehicle and the value of the vehicle I was trading-in very quickly. Overall the whole staff was very professional. It was a positive experience buying the car from this dealership.

Very professional in managing service appointment, service Manager was very detailed and easy to work with. Top grade service work performed.

Found my perfect car in 2 days. Jim and Andres made this a hassle free experience. Well worth the trip to Charlotte. Paperwork was all taken care of. Car is gorgeous!

Was going to buy 2014 BMW 328 from Hendrick. Started out very friendly and I was using Truecar. Went into dealership and everyone was friendly. The car I wanted was sold. So I was looking at other options and found another one that I would go with. I had a trade in, I bought in KBB, Edmunds, and NADA which all had my trade in value $10k. Hendrick came back with a way low trade quote. They advised they use autotrader values. I advised I never heard of that before, but hey it's their business and can use whatever they wanted. Jay Cardwell did a good job with me NOT buying their car as he talked down my trade more than selling the BMW. This just upset me and made his professionalism look very bad. I advised them I would just keep my car and thanks. Of course they came back a good bit higher for my trade. Okay let's keep talking. I advised I would come down a little on my request for trade, but they would have to come up more. They wouldn't so I left. Soon as I get home I get a call, the car I wanted financing feel through and was again available. I said cool if you can give me more on my trade I'll come back. They didn't. So I didn't go back. A couple days later was end of the month so they called back and would go up another $500 on trade. I didn't shop around much at first but since I didn't feel Hendrick was the best deal available I shopped around a little more, and was able to get a 2014 BMW 328 from another dealer I got $200 more than Hendricks best on my trade and $400 of Hendricks best quote, plus their dealer fees were less than Hendrick. I also got the Performance Center Pickup. My wife went to Hendrick Mercedes looking for a CLA. We were not very happy with either dealer. We felt they were both very pushy and we didn't want to give either any of our business. My wife did get the CLA through Felix Sabates. All in all we are glad Hendrick didn't get our business because we got better deals elsewhere. This is just our experience of two separate Hendrick dealers.