Alterra Pest Control

Our names are Gina and Robin Kendrick. Andy S. was our service professional. We don't normally post reviews but we wanted Alterra to know that they have an AWESOME employee. Not only did he show up on time, but was incredibly thorough. He took the time to remove any cobwebs and didn't take any shortcuts. We could tell he took pride in his job. He commented that he treated each property as if it were his own and we could tell that he meant it! If at all possible we would love to have him back every time.

My name is asbed k. My service professional name was Brenden G. He was on time, very polite and knowledgable. He answered all my questions and was a joy to deal with. Thanks Brenden G.

Customer service is horrible. they charge $160.00 for cancellation due to i sold my house. they don't even think if i ever want to buy another house sometime soon.

I will never get back to them for any service.

Renee D. - Service Pro Brenden G. - was very polite and answered all questions we had about applying product after our recent rainfall. Gave us a better comfort level that plants & animals would not be harmed.

Jeffrey B.



Josh W. - Polite, friendly, and thorough. Reflects very well on Alterra.

Yea - not wowed.



Sales Pitch

First of all the initial sales pitch from Chandler was outstanding. He was easy going and had a no pressure approach. He was personable and not overbearing like most pest control companies or vendors trying to solicit your business. The pricing was competitive and the product sounded solid enough to work and not be harmful to pets. He sold me on the service and product of Alterra. It also helped that I actually needed pest control services since I had a current ant problem.



First Service

Chandler quickly booked me for my first service. The Service Pro Luis L. came out a few days later, was friendly and spent about 45 minutes servicing my home. I could see that he cleared out cob webs from under the roof and sprayed throughout. It was not until after he left that I realized he forgot to also treat my garage.



Customer Service - Round 1

I called Alterra and reminded them of the mistreatment of the garage and they asked if I wanted someone to come out right away – I said “no that it could wait for a month for the 2nd treatment” (That is their policy is to have the 2nd treatment done a month later – not quarterly) They agreed to wait.

A week later, two things occurred. One – I noticed that I no longer had ants so yippee – their stuff is working. Two – I received a call from an Alterra Service pro that he is on the way to my home for the garage treatment. I said no that was not scheduled and it can wait for the 2nd treatment scheduled 3 weeks from now.

Fast forward almost two months later and I realized the 2nd treatment never occurred so I called Alterra and left a message. Next day I see a charge for the 2nd treatment (BTW they do an auto withdraw from your account). So I double checked my house and it did not appear it was serviced nor an invoice left behind of work done.



Customer Service – Round 2

I called Alterra a 2nd time since I did not receive an initial call back AND then this charge for service, I left a message.

A very nice representative Lola called me back next day and we reviewed my account info. Long story short we discovered the following:

• They had my incorrect email address so I did not receive any of their notifications of upcoming service. (Why I was not aware of delayed 2nd appointment)

• They had my incorrect home address AND that a service pro actually serviced my neighbor’s house. (Why I was actually charged for delayed 2nd appointment)



After these key learnings Lola was very apologetic and did provide me a credit towards my 3rd service treatment. She also rescheduled my 2nd appointment.



Customer Service – Round 3

The day before my scheduled appointment I received an email notification but it did not specify window of time so I called Alterra to obtain. I believe a Karen answered and interrupted our conversation to chastise a co-worker for eating an extra slice of pizza. She came back and said the schedule was not set yet and advised me to call back. Yea – that call didn’t go real well.



2nd Service

Service Pro Walter showed up and was in and out in about 20 minutes. However even though noted on the invoice he left behind – the garage still wasn’t done. Oh well - next time I guess – just not in the mood to call again.

Overall appears to have a solid product that works but their service is inconsistent.

Tony came for our quarterly service. He was very polite, professional, and thorough. He even took care of the mice for me in our pool. Thanks for doing that Tony! I sure didn't want to! :)

Greg V always takes exceptional care of my home! He is thorough and very caring -- even takes time to play with the pup, and then makes certain that the property is safe for her when he's finished. Great job, Greg! Bert B

Fast and friendly service by Jared Holden

Joseph C

Cesar did a very good job on our home. He cleared the webs off the eaves and took care of our black widow spider problem at our Porter Ranch home. Thanks Cesar! - Wes N.