Dr. Marc Leslie Kahn, MD

Well. What a horrible experience. NO ONE is going to believe me but its the truth. Today 10/07/2013. I received a call at my home from the office cancelling my 9:15 appt. My daughter took down the message. I called back and the one lady Helen said no the appt wasn't cancelled. Noone called me she said. Are you sure. she was already annoyed it seems so treaded liteley. I wasnt understanding the call and she placed me on hold. She said well it was cancelled because you didnt have your daughters MRI done. She said my insurance co are fighting and they wont pay for it. I said yes I had it done last week. The insurance companies called me and they gave me certification numbers and I have a letter that came in the mail stating the cert number. She said NO you didnt have an MRI. Yes I did Knowing how frustrating Monday can be for the phone girl up front I asked to speak with the woman who called me about me certification. She didnt let me get a word in. I was like... ok... but.. I didnt. Then I said time out Im trying to talk to here I am not sure whats going on. I dont know whats going on. They speak loud and over you. BRenda got on the phoe she said she was the office manager. She said the girl before me was not loud. Brenda said Perhaps I need another orthopedic dr there are plenty and that I didnt have to come there. I said NO Im coming in.Went in they were all smiles. I thought what is happening. I called larchmont imagaing and they said they dont give you images unless the doc requested but they give reports. I dont know how it all works. Larchmont said they didnt request one. Heck regional didnt even know I went. We get there. We wait and was put in a room the nurse comes in and says its fine she will get examined and we will get the report. OK everything fine. Well the doc comes in and tells me (raises his voice and says I was rude to his family staff. Mind you my daughter is in the room. She was the one with the injury. I said wait I wasnt rude. He also speaks over me I quiet down because now Im shaking and he hands me the report. He says do you want me to examine your daughter I have things to do he didnt have time for me because I was rude. I couldnt even get a word in. I sit in shock and I decide NO i grab my daughters crutches and he came after me. HE wanted the report that was in my hand. But i was soooo scared of him. I crouch at the door and say dont touch me I will call the police. I run out with my daughter shook and scared. What happened this morning. I was crying hysterically and someone said that place isnt very good.

Can't even believe the gall of these people, their attitude is awful. They are lazy and extremely unorganized!!! They transfer you from person to person, told me i have to call for my own bloodwork results which is against NJ law to disclose that to the patient and told me to call and get information when that's there job. had me calling for 3 days, and every time they said that they would return my call, another day would roll by that they didn't. I got hung up on and an awful attitude because i asked for them to fax my bloodwork to the imaging place and she said " That's not my job". Seriously need to learn proffessionalism!!!!!