Uptown Animal Hospital

What kind of veterinarian's office employs front desk individuals such as "Bob" who has the authority to talk to potential clients in such a rude and condescending manner?! I had my first appointment scheduled and Bob told me that they have to have previous paperwork from my pet's old veterinarian before an appointment. Unfortunately it so happened that they did not receive the paperwork from my old veterinarian so I explained that I asked the old veterinarian to fax the paperwork last week and I will try talking to them again but if you need the paperwork before seeing my pet then please reschedule the appointment for Monday. Bob later abrasively addresses me by saying "That's not our problem that your old veterinarian did not fax the paperwork OKAY?!" I asked if I could physically run over to my old veterinarian since I just got back into town and could still come into the appointment because it wasn't my intention to cancel. Bob responded, " That's not our problem! You have to call 24 hours ahead to cancel and you cannot have the appointment for today since you already rescheduled!" He continually cut me off while I was talking and and then said, "We will not answer anymore questions until you come in for the first appointment!" How disappointing-- let's just say that I would never go to a veterinarian's office that talks to clients in such a disgusting manner when something like getting paperwork from an old veterinarian was not completely under my control.

docs are very nice and attentive. well planned new place. Services a little expensive. I reckon the new digs need to be paid for!