Roto-Rooter Plumbing & Drain Service

great job, curtious and explained exactly what they were doing

I contacted Roto-Rooter about a basement sink problem that arose when doing a routine load of laundry. They had a tech at my house within 2 hours--Aaron. He was extremely professional, kept me informed of everything he was doing and why, gave me several options and solutions as well as prices. He had to call in another person--Greg--to do a camera scope of the underground pipes. Greg arrived within 30-40 minutes of Aaron calling for his assistance. Greg also was extremely professional, knowledgeable, and kept me informed of the procedures he was taking to evaluate the situation. These guys ROCK!!! Not only were they timely in getting to my house, but they were genuinely helpful with assessing the problem, fixing what needed to be fixed immediately, as well as giving me my options and prices. I did not feel pressured to make an immediate costly decision; I did not feel like I was being ripped-off by some huge company that was only interested in making money and moving on to the next call.

When I initially contacted the company for a service call, the young lady that took my call was very helpful and pleasant and genuine. She knows what customer service is all about--making me feel like I was the only one with a problem today and that she could assist in getting it taken care of!!!! And she did . . . I cannot say enough about Aaron and Greg. Roto-Rooter is lucky to have them; they are proactive in tracing the source of the problem, getting the right equipment to the house immediately, and giving the customer options and prices and a base level of knowledge about what the homeowner's problem really is. That is well worth the cost of the call!!

We had a wonderful experience with Roto-Rooters. It was my daughter's 2nd birthday and we were celebrating with family in the house. My uncle happened to notice that there was water leaking in the basement and it was filling up fast. I called Roto-Rooter and they were out at my house within the hour and had the situation under control. They quickly diagnosed the problem, gave me my options and saved my basement....and my daughter's birthday celebration. I would call them again in a heartbeat if I needed them. Very courteous, professional and knowledgeable.

Our technician, Aaron, did a superb job. The price was a little high, but it does come with a 6 month guarantee.

I called at 9:00 am and they had somebody at my house within one hour. The men came and figured out the problem, took care of it and were out within a little over an hour. The men were very professional, courteous and knew what they were doing. I learned a few things while they were there. I would definitely recommend their services.

I was very pleased with the service from Roto-Rooters! Their phone manners were fantastic and the technician was pleasant and worked quickly, efficiently, and was completely thorough in all inspections in ensuring everything was running properly. They also offered a warranty for the fix so if anything goes wrong in the near future, I'm covered for all costs. Every repair was explained so I could understand and I am confident that the problems are fixed for good. I definitely recieved roto-tastic results!