Brighton Inc Corporate

l bought a hand bag 7/16/2020 and already the zipper pull is coming apart on the stitching.The bag not being two months old and still under STORE warranty l called the store (9788 w Northern Ave Peoria,Arizona 85345 ) and was ask has it been used l said yes less then two months and its is falling apart.well we wont replace it we will send it in ,l stated l don't want it repaired l want a replacement or a full refund of $399.97 that l did not buy a purse from Target or Walmart it should not be coming apart and as a long time customer of 20 years l want it replaced or refunded.told to bring the bag in l did and was told no replacement would be given it will be sent in.l am very disappointed in Brightens customer service and regard to a long time customer and that l wont be buying from Brighten ever again l feel if a $400.00 bag is going to start falling apart in less then two months it should be replaced.the store manger said to me that is fine with Brighten if you dont come back why don't you try J C Penny. Never in all my years of shopping at what should be a high end store have l been so degraded insulted and made to feel like a piece of shit. l WILL NEVER BUY BRIGHTEN AGAIN and to my friends and family will not have one good word to say about your purses or your customer service ,hurt very hurt over this experience and humiliated to the point l dont want to go back to the store to pick up my $400.00 garbage bag.
























arizona to see if l could get a NEW replacement handbag

My husband "Christopher" bought me quite a few items from Brighton for Christmas as he always does, we've been shopping with Brighton since the 90's. First they shipped to "Charles", not even paying attention to getting his name correct CHRISTOPHER. Today 27 January 2018 I went to The Mall At Green Hills in Nashville, TN to return a necklace and earrings that I didn't want and had the receipt and the shipping document. I looked around the store first while being followed by a Black employee, the Hispanic employee I believe is the assistant manager (NO NAMES) spoke to me and is who I ended up trying to do the return with. This was all at 4:00pm, so upon giving her the jewelry and receipts she asked for the card and I told her it was on my husbands card which he had and is in the Federal Academy in Georgia for four months. She wanted to give me a store credit and I said no "I have my receipt that you can scan", she said they don't do it like that. The Black woman chimed in saying "don't you want something else"? I asked if she could put it on my card and she said no, I'm getting really frustrated and asked for the manager so she was going to text her and then she walked in and (caucasian woman) she was the rudest of them all telling me the same things plus she says can you get your husband to send you his card wow and then knowing he won’t be back for four months she states “I guess you’ll have to wait four months”, so I grabbed my things and when walking out said you just lost a really good customer! How would it be any different to return it by mail and get a refund, you would not need my card for that? My husband is livid and wants to speak to upper management. This is the WORST Brighton we have ever shopped in, one star.