Personalized Computers

Fantastic and timely service. I’m always nervous about getting my laptop repaired because I need it for school, but I just got my battery replaced here and they were extremely prompt and did an excellent job.

Extremely unprofessional. Asked them to convert about 40 CD's worth of pictures from an out of date file format to something more easily utilized (i.e. .jpeg) and then transfer these pictures onto an external hard drive that I provided. This was to be a Christmas present for my mom. While it seemed like they were less than enthusiastic about the task, informing me that they would work on it in between other jobs when they could, they had done decent work for me once before and I figured two months was a long enough period of time for them to finish. I called them the week of Christmas to see if the task was complete. They were still finishing it up. Unfortunately, I didn't get a chance to pick the hard drive up until today. They hadn't even done what I asked! They transferred the files from the disks to the external hard drive but didn't complete the most important part, converting them to an easy to use file type. Useless. I could have transferred the pictures myself. I was having trouble converting them. They admitted they didn't finish the task they were hired to do. Didn't even seem embarassed, remorseful, ashamed, nothing. The guy who checked me out said I could just buy them lunch for transferring the files. I should have paid them nothing, but they completed half the job so I paid them half of the money. I will never be going to Personalized Computers again.