Leisure Lifestyles

Wow, where do I begin? This spring, we went to open our pool up. It was in bad shape, we couldn't see the bottom. We got the leaves out (we couldn't see the bottom, but we were very thorough. We went back and vacuumed as well and then took a water sample to leisure lifestyles. We bought 3 jugs of liquid chlorine, flocculent, shock it, algaecide, ph plus, stabilizer, etc. HUNDREDS of dollars. We followed their instructions EXACTLY. The pool showed NO IMPROVEMENT. We went back with another water sample, spent over $100.00 and she said this will fix it. We also took 2 replacement weirs that had worn out and we needed to replace it. I put the old one in her hand and she brought me 2 new ones. Again, NO IMPROVEMENT in the pool. I started calling around with this story and asking pool places for advice. Both places I called said we needed to drain the pool, acid wash and refill. In 2 days our pool was clean as a whistle and we were refilling it. We have had no problems since. So after we got the pool filled, I got in to re[lace the weirs. They were TOO SHORT by a half inch. I put the old one in her hand and she sold me 1 a half inch too short! So today, I finally went back to exchange the weirs and of course, they didn't have them. The "manager" said she might be able to order them. I asked her just to give me a refund and I would find them at another store because I didn't know when I would be able to fool with it again. Her response was, that she could only give me store credit. I was a bit incredulous because this was THEIR FAULT. I didn't measure it, THEY DID. I reminded her how much money I had spent there on stuff that THEY recommended that didn't work. She basically said that that didn't matter and that she would not give me a refund. I said that for $20.00 refund, she was going to lose hundreds of dollars in business EVERY YEAR (We have been buying our pool supplies there for 7 years!) She said that losing my business was not going to impact her. I got my stupid store credit, spent it on shock it that I have to buy anyway and walked out. I am never going back in there for anything. They have lost an extremely loyal customer. They have NO IDEA what they are doing. They don't sell the same products they used to sell, they don't carry replacement parts and their service STINKS! The FORMER owners and managers would have NEVER let this happen. On a side note, I went to aquarius pools and got the RIGHT weirs with no hassle. I guess they will be my new pool store!

The service was horrible!!!....There communication is the pits. I purchased a salt water system for them to install. I asked them if they can also fix my liner and they said that was not a problem. They scheduled an appointment with me to come out. The day before I had to cancel because I was having concrete work done around the pool and they were not done yet. Well they showed up at my house anyway and I was not home so they went a head and installed the system but did not put the 15 bags of salt in the pool or repair the liner. They dumped the 19 bags of salt by my back door and left the instructions between the doors. They were also suppose to teach us how to use the system (being that I was not home they just assumed I can do it my self). I have called them several of times for them to come out and do what they were suppose to do. I had to hire another pool company to explain on how to use the system and hire someone to put the salt in the pool because my husband cannot lift the bags. I would NOT RECOMMEND this company!!!!!

Horrible service and rude employees. The woman who would come to our house and clean was great, but the people that sit back and answer phones are horrible. First, they overcharged my wife's account, 40 dollars more than what was supposed to come out, causing her to overdraft. They gave us a set price to come out monthly, and that included chemicals and cleanings, but charger 40 more dollars for chemicals. How do I know what chemicals where used and how much, I wasn't home. Then, they didn't even offer to remedy the problem, or give us a credit for next month, they pretty much made the excuse, "it happens". So we canceled our service. From now on I will just have to do it myself. Good work is hard to find these days but I should have known by how rude and disrespectful they were the first time. I highly recommend going somewhere else.

Wish I had opened this site 3 mo ago. Everyone that gave one star is absolutely right. They deserve 0. They are slow, Ron promises things that never happens. Has one excuse after another and takes three days to install liner. Put the pump into drain and left it in and pool empty for 5 days. New Liner pulled away from wall and at least three places is being held in by nickels and pennies. Really what kind of rinky dink way is that to put in a 1500 liner??? Staff is rude and Ron is very unprofessional and has no knowledge. There was no final inspection either. DO NOT use this place. Can't believe they are still in business.

Absolutely TERRIBLE. They were supposed to have our hot tub fixed and order a new cover 4 months ago. They will waste your time over and over again. Very disrespectful. Terrible business people. If you like being lied to them feel free to give them a call. These people should be ashamed of themselves.

Absolutely wonderful pool service. Ours was installed perfectly.

TY

Ron was very professional, took care of us from start to finish. Awesome product!

Leisure Lifestyles is garbage...please don't use them at all. I had my pool installed almost three years ago, and have been only able to use it, in all total, for about 2 months. The pump was not installed properly, and I have been having problems with the pool since day one. When I call to complain, I am sent to the owner's voice mail, and he does not bother to return calls. This is the absolute WORST investment I've made recently, and I beg of you...DO NOT LET LEISURE LIFESTYLES INSTALL YOUR POOL!!!!!

I wish I listen to my friend and did not go with this company.there nothing but trouble since they started the pool until finish.like other reviews said this company being famous for delaying and rude.their technician have no knowledge whatsoever about the pool.they broke my sprinkler system without having the courtesy to let me know,their worker threw the food, drink and even cigarette buts everywhere in my backyard.i m about to fill a complaint with BBB and I beg other reviewers please do so .

This place does not deserve a star at all. We have not even had our pool for a year and there has been nothing but problem after problem after problem. Even the service guy once told us we should not be having these problems before a year. After spending hundreds and hundreds of dollars and still being a supportive customer and buying their products have gotten poor results and satisfaction out of the pool, products, and company. I would not wast my time in this store. I wish someone had of warned my wife and I. Please look else where if you are considering Leisure Lifestyles, there is nothing LEISURE about it! I cannot even rate one star for this awful place but I had to due to how it set up! POOR, POOR, POOR!!!!!