Tires First

This event occurred a few years back. I brought my car in here to have tires changed. They ended up stripping some screws or something like that.. Apologized. Did not have parts in to fix what they had messed up. The manager actually gave me use of his truck he felt so bad. I was driving around a huge stick shift truck till they could fix my Mercedes. I thought it was very, very nice of him to do this and could tell he felt bad. There were delays in getting the proper part. Etc, etc.



The reason this place gets ONE STAR on my review is what the owner stated to me after this incident. They call me in. My car is fixed. The manager is apologizing again for the long delays and hold ups their mistake has cost me. The owner comes over and the manager tells him who I am. The owner, Mark, looks at me and says "Well, sometimes these things happen.....but you know that, don't you?".(No, Mark. I don't know that. In fact, this has never happened in the 20+ years I have been having my tires changed) And that was it from him. No offer of discount. No apology. Then proceeds to hand me the full bill. I paid it and left. (I personally think he was showing his manager how to "handle" me without having to offer an apology, etc)



I have been meaning to disclose this in review. It was the worst treatment I have received at an auto repair place. I would never be back based on his rudeness, but the fact they would mess your car up and be so nonchalant about it is something other future customers need to go into the business knowing.

Great Prices, Fast, and reliable. I have been using them for years and my father for even longer. The prices you can't beat and the service is outstanding.