AEP Energy

Billing rate changed because AEP Energy did not complete the enrollment process. This error caused overbilling by AEP Ohio who isn't at fault.



Overbilling occurred following May 5, 2015.



[1st email from AEP Energy]

Thank you for choosing AEP Energy



Congratulations, MICHAEL! You have completed online enrollment. We are currently working with your utility to finalize the switch. You have nothing more to do!



[REPEAT: We are currently working with your utility to finalize the switch. You have nothing

more to do!]



Step 1: COMPLETE You may now login to view your account.

Username: [email protected]



Step 2. ACTIVATION - IN PROCESS

We will take care of the rest. We will send you an email within 10 business days confirming your account start date.



Share Your Feedback

Please click here to fill out a quick survey - We will use your feedback to improve the enrollment process.

[end: 1st email from AEP Energy]





[2nd email from AEP Energy]

Welcome to AEP Energy

[email protected], your account is now active and your anticipated start date is 05/05/2015



[REPEAT: your account is now active and your anticipated start date is 05/05/2015]



For reference, your AEP Energy account number is 1004946979 and your utility account number is 00040621024025372.

Thank you for choosing AEP Energy!

[end: 2nd email from AEP Energy]



I enrolled online thru AEP Energy to begin receiving residential energy based on their rates while AEP Ohio continues to provide the billing. AEP Ohio referred me to AEP Energy.





Billing rate changed because AEP Energy did not complete the enrollment process. This error caused overbilling by AEP Ohio who isn't at fault.



Overbilling occurred following May 5, 2015.



AEP Ohio's (the servicer) KWH usage report:



Date KWH Bill Total

4/6/15 1152 $60.97

5/5/15 602 $39.63

6/4/15 662 $85.57

7/6/15 841 $115.55

*8/5/15 1041 $143.03

*estimated charge



Spoke with Sam Haq of Residential Customer Service. He said I was right that rates should have changed in May of that year. He also offered me $25 prepaid credit card.



Reversal of rates during the period to AEP Energy's lower rate. [I was switched back to AEP Ohio's very high rate and have been overbilled the past 2 months.]



Total overages:

$50.53 662 KWH reading 6/4/15

$71.04 841 KWH reading 6/4/15

$87.94 1041 KWH reading 6/4/15 *estimate



Been overbilled $209.51 thru meter reading 8/5/15