Three-C Body Shops Inc

I have never had such a horrible experience in my life. The 3C kept our explorer for 24 days for a door replacement. This meant charging $900 dollars for a rental car— they use their own rental car— so we freely advertised their shop for 24 days. When we asked them to work with us, the general manager Kevin Darst became belligerent. We were rightly frustrated and Kevin would only speak with my husband. He became very angry, yelling that he would not work with “smart alec people” and only would bring my husband back to to his office. He began to say that he would work with us if we promised not to post on social media, but my husband asked to speak with someone else. They said there was no one else to talk to as he was the general manager and would not release my car to us before we paid the $900 for the rental car. When I said we intended to dispute the charges with the credit card company, another employee— Kevin Bates threatened to only accept cash because it was a “moral issue.” Kevin threatened that I could talk to his lawyer and displayed an incredible attitude of sexism by only allowing my husband back to his office and saying that he would only work him — not me. We are frankly shocked and horrified that the general manager of a large chain of stores would treat his customers in this way.

17275.pdf
https://docs.google.com/file/d/0Bz4qTLOK55p_RzBrNFJwTnRRUHM/edit?usp=docslist_api
If this link works it is a copy of my bill for an estimate I never received. They held my truck ransom until I paid it. On top of that, they burned a hole in my dash, tore my seat and scratched my truck all over.

Three C was great ! They did all the work with going back and forth with the insurance company. My car was ready about the time they said it would be done. The staff was very friendly and helpful, and I know my car was fixed right . Thanks ! Tracy Horn

I got into a hit and run car accident on September 25, 2016. I took my car to Three-C Body Shop on September 30, 2016 to get my side rear door fixed. It is now November 18, 2016 and my car is still not finished. They have called and told me on three separate occasions to inform me when my vehicle is expected to be completed and each time they call days before to tell me that my car won't be ready. Tammy Otsot is the representative assigned to me and her customer service skills are very disappointing. She made me feel like I was a burden when speaking with her in regards to the completion of my car. She also told me there was nothing they could do when I had to return my rental car and had no alternative vehicle to use. However, my mother called and spoke with her days later, she told her they could get another rental for me to use. I got my second rental just a few days ago and today she called and told me to return my rental and they were going to provide me with a loaner car. And she made sure to tell me not to inform my insurance company about it, which I thought was strange. Overall my experience with Three-C Body Shop has been very stressful and disappointing. I would not recommend this body shop to anyone, at least not this location.

Just an absolutely great experience from start to finish after a deer ran straight into the side of our Lexus that we had purchased less than a week before. Three-C fought with our insurance company (State Farm) to make sure that everything was done correctly and with safety in mind when the insurere, originally, wanted to cut a few corners on the repairs. The work was absolutely immaculate and we were kept up to date with regular phone calls and e-mail messages throughout the process. We would not hesitate to recommend Three-C to anyone in need of collision repairs. Thank you for the great work and the professionalism!!

Three-C Body Shop made my 2009 Mazda3 look brand new! They used brand new parts and completely restored it to its original condition. I am totally thrilled by their service and would highly recommend them for collision repair.

It is easy to give a 5 star review when everything goes as planned. In my case it did not. There were several unplanned delays, some of which where caused by Three C. I think a real test is how a business handles adversity. Three C didn't kept me in the loop, notified me when they messed up, fixed their mistake, and covered the cost of my rental for the additional time I was without my vehicle.

They did a great job on my truck. The story behind my truck is to long for this. My Truck means the world to me, to say the least. I was hit. I took my truck to them. They never had an issue answering status questions and even sent me pictures. The paint matches great! The insurance company was trying to use used parts. We put a stop to that. 3C informed me right away. I had my truck back a month or so. Few things had settled in and needed minor adjustments. Prolly don't happen often. I took it to them they adjusted on the spot. Great service.

I got into a pretty bad accident on a snowy day. I called 5 different body shops and none of them would take my business because they were " over booked" I called Three c and they sent a tow truck to come get me right away!!! and a few weeks later I got my car back in perfect condition. They took care of everything for me. I didn't even had to deal with the insurance company.

I also loved that they washed my car when I picked it up. Very nice people, very good service.

I was in an accident and needed the back of my car replaced. Three C took care of it quickly, and I was completely satisfied. I didn't have any problems, and the people seemed nice to deal with.