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Butler Limousine Service
OPEN NOW
Today: Open 24 Hours
More Info
- Extra Phones
TollFree: (866) 789-0340
- Brands
- sedans, vans
- Location
- Buchanan Field Airport
- AKA
Butler Limousine Svc
- Other Link
- Category
GalleryView all (1)
Reviews
Best company for business they handle all of our corporate affairs. Airport Roadshows and Tours We work with David and Lisa Great Team!
I booked this limo for a good time in Sonoma, CA.
The salesperson/owner double charged my credit card, and refused to refund my credit card. I called everyday, till the owner stopped taking my calls and forced his poor receptionist to deal with my growing frustration. He completely avoided all my communication, even emails. When I tried to cancel, because of the lack of customer service, they denied my request and would not refund me. So, I assumed the day of the wine tasting that they would show up, but to my surprise they did not. I had to quickly rent a van and find a friend to hire, in order to salvage the remainder of the day.
Pls do not hire this company, there are many other limo companies out there that will take your calls, and will refund/cancel your reservation with no issues.
claimed iconBusiness Response04/07/2009
In response to the above referenced call in. The client booked with us 4 weeks prior to the trip in March. He put down a deposit for a wine tour. He called to change his itinerary and we resent him a new confirmation. He then began to call us each day to claim we had double charged his card. We only took one deposit. He continued to call every day for 2 weeks harassing our reservation agents for a refund for the second charge. All of our agents are friendly so they listened to this gentlemen and calmly explained there was only one charge. 1 Week prior to the event he decided to cancel his trip and we returned his deposit. We let all of our clients know in advance we have a non refundable cancellation policy. All deposits are transferable to other dates or vehicles. Unfortunately this gentlemen did not understand the policy. We provide brand new Luxury Vehicles. They are in high demand so therefore we require advance deposit.
There vehicles are brand new. The Chauffeurs are very professional and the wine tour was a blast!! They took us to 2 private reserves and provided complimentary tasting tickets for us. We are letting all of our friends know about the Butler!!
Details
Phone: (925) 682-5466
Address: 161 John Glenn Dr, Concord, CA 94520
Website: http://butlertrans.com