Bread Box

Abysmal Customer Service / Thieves

I went to this store a little after 5 this afternoon to treat myself to a 6 pack of my favorite beer , something I only get to do every couple of months. Got home, put stretchy pants on, crawled into my recliner, and popped the top. I smelled it too late to stop from getting a mouthful, and much to my chagrin the beer was skunked. Green. Spoiled. Out of the recliner, back into non-stretchy pants, back into the car and back to town. Now it's just around 7, two hours later, and there is a different clerk. I told her my dilemma and got a deer in the headlights response. I don't blame her, it was her first solo night and she had never heard of such a thing. Luckily, her supervisor happened to be there so she asked her what to do. She didn't know what to do so she called her store manager on the phone. After the call ended I was told there was nothing they could do. I was told I might inject something into it and they would be liable. So I guess they would put the skunky beer I took home and returned on the shelf? I was also told I might drink all the beer and refill the bottles with something that looks like beer. Really? I guess I know what customer service is worth to this store. $7.49. The amount they stole from me selling me a spoiled product and refusing to replace it. If you want to be treated with respect and expect a modicum of customer service, I suggest taking your business to a different convenience store. There must be at least 50 others to choose from here in Cookeville.