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08/27/2012
Needs to find a more competent manager at this location. Brian Griffies JR is terrible.
Last night my fiance, a friend, and I wanted to have dinner at this chili's. We ordered our food and ordered beer and a glass of wine with our meals. We were IDed and our cards were taken back to the manager because we have Minnesota IDs. Then Brian Griffies JR came to our table with an attitude like he was looking forward to telling us off and enjoys being accusative towards customers. He accused my fiance and I of having fake IDs and refused service to us. Our IDs are not fake I am 24 and my fiance is 26. He proceeded to tell us that our IDs look nothing like the picture in the book and they didn't have a hologram. We took our business to BJs instead and I talked to the manager of that chain because I was so upset. Their manager told me our IDs match the book exactly and there isn't even a question. He also said you have to look at the ID under a black light to really see the hologram, which even I knew so I assumed the manager at Chili's should know this too. I'm not sure if he even checked our IDs he seemed to be one of those people who go on a power trip when they are given the slightest bit of authority. I have also received messages from other people over 21 saying the same manager accused them of having fake IDs too. Apparently this is a problem with this guy. A person like this should not be a manager. It makes Chili's look really bad having an employee accusing innocent people of crimes. He is making the restaurant lose money and customers. Maybe he was just trained poorly, this guy obviously had no idea what he was talking about. OR maybe it really does make him happy denying customers service. At our age we should be able to have alcohol with our meals without this person being rude to us. It is humiliating to be denied service in public and it was totally undeserved. Plus if you really think someone is trying to drink with a fake ID aren't you supposed to call the police? I would have loved to talk to them! This makes me not ever want to eat at this location again. WORST DINING EXPERIENCE OF MY LIFE. I will be calling corporate.
Details
Phone: (951) 734-7275
Address: 3579 Grand Oaks, Corona, CA 92881
Website: http://www.chilis.com
More Info
- General Info
- Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. Favorites include ribs, burger, fajitas and signature margaritas for dine-in, curbside or delivery.Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. Favorites include ribs, burger, fajitas and signature margaritas for dine-in, curbside or delivery.
- Email Business
- Extra Phones
Fax: (951) 734-7360
- Payment method
- amex, discover, master card, visa
- Price Range
- $
- Location
- The Crossings at Corona
- Neighborhood
- El Cerrito
- AKA
Chili's Grill and Bar
- Other Links
https://www.chilis.com/locations/us/ca/corona/corona
http://www.chilis.com/locations/us/california/corona/corona
https://www.chilis.com/locations/us/california/corona/corona
- Categories
- Other Information
Cuisines: Take Out, Mexican, American, Bar & Grills, Latin American
Alcohol: Wine, Full Bar, Beer
Good for Kids: Yes
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