Pro Drive

Good business. Professional personnel. Nice auto shop. Checked car and determined what needed to be repaired. Completed all repairs. Car runs well. Great communication from start to finish.

I brought my 2007 Toyota Avalon in for an alignment check and electrical issues. I had a few vague diagnoses from different shops, but no one told me exactly what the issues were. My car also went through 2 sets of 80k mile tires in less than a year; obviously it had serious problems. Discount Tires recommended Pro Drive to me and within a few hours these guys called with a complete list of everything that was wrong. They made A LOT of repairs and had my vehicle back within a few days. This is the most courteous, professional, and loyal group of people I have had the pleasure of doing business with in this city. I had a friend who is a mechanic verify they did, in fact, make all the repairs they charged me for. He said they absolutely did everything, did it well, and charged me fairly. I will never take my vehicle anywhere else. I can say with integrity that I recommend these guys and sincerely appreciate the hard work and honest business practices they showed me.

They damaged my oil pan and wanted to argue on if they were responsible for the repairs. They did over $530.00 In damage and still charged me $46.00

They were supposed to do an oil change. The mechanic that was working on it used a 12 point wrench instead of a six sided socket. He stripped out the oil plug. Then rather than get the plug out with proper tools for a stripped plug he tried a crecent wrench which rounded it off more. Then him and another shop helper beat a smaller socket onto the plug which rounded it off even further. They finally got the plug out by welding something to it. Afterwords they told me it was all done and charged me for the oil change. I drove to the edge of the parking lot and decided to double check there work and looked at my oil pan. The pan was very bent up and damaged. My wife and I went back inside showed them the damage and they just wanted to refund the oil change. After 45 minuits of arguing they agreed to buy a new pan but wanted to leave me stranded for two day's to have it installed. I was on vacation with no other form of transportation. They wouldn't even give me a ride to the condo I was renting or offer a rental car. I did get the pan but I am being told by my mechanic at home it os over $350 to have it installed. I got no appoligy and my vehicle that I have taken immaculate care of is now damaged. I couldn't beleave they had the BBB emblem on there window. What should have been a 20 minuit oil change became a nightmare that in the end will cost me hundreds. I come to Texas every year because the people are so friendly. This is the first bad experiance I have ever had in this state. Horrible people with a horrible business.