Valvoline Instant Oil Change

UPDATE

Received word today, 3/26/2019, that Valvoline will be fixing my car. I am pleased with the outcome.

Great to know that there are people and companies that will make it right for their customers. Well done Valvoline.

STAY AWAY from Valvoline Instant Oil Change

Absolutely the worst service I have ever received from anyone (period)! This is the first time I have ever submitted a review for anything.

Received an oil change from Valvoline Instant Oil Change in Cottage Grove, MN. Shortly thereafter and within 30 miles I started getting a low oil pressure warning light. I immediately exited the freeway and pulled into the nearby BP station.

I had my 11-year old son with me at the time not to mentioned the -20 to -25 below zero wind chills that day. It was dangerously cold and not a day to be messing around. Left the vehicle there at BP and called my wife to come pick us up.

VIOC went to inspect the car and said there was no oil filter. Suffices to say the engine needs to be replaced in my vehicle. It took them 2 1/2 weeks for their investigation to complete. Please bare in mind I had no vehicle at the time. They concluded -- how convenient for them -- that there is no evidence that they are at fault.

Basically, what they are saying is, they will not pay for their mistake and it's on the consumer (in this case me) to prove them otherwise. What a bunch of garbage!

Consumer beware!

They do NOT stand behind their mistakes like a good company should. I will never use them again and will be voicing my opinions and concerns on every social media site that i can.