Jeff Wyler Acura of Dayton

Possible title washing....remember huricane sandy.. BEWARE....FLOOD CARS

I purchased a 2011 Kia Rio with 36,000 miles precisely 35 days ago. I have to say, the finance guy, Ted, was the best part of the whole experience. He was nice, understanding, and personable. I drove away that first day an extremely happy customer.



The main issue started yesterday. The check engine light came on and the car startled to idle hard. There was a pronounced sputter in the engine and the longer I drove it the worse it became. I purchased an extended warranty, etc. and I called the dealership to find out where I needed to take the car for repair. The receptionist told me to call back in the morning. As I work 60+ hours per week, I advised I really needed to have the problem resolved sooner, if at all possible. I was transferred to used sales, who advised me service was closed (it was Sunday) and I needed to find any ASE certified repair place. I looked online, and it turns out there aren't any open on Sunday. I called back and asked if my warranty covered a rental car, and the salesman had to check and call me back, at which time he advised it did. I asked if I could drop off my car there and exchange it for a rental, so I'd have somthing to drive to work this morning. He again had to call me back, and that time he said no. I asked if there was anything else to be done, and his manager, Joe, called back. Through a rather lengthy conversation, Joe advised me I was being unreasonable and said "let me spell it out for you. Service is closed." He said he told his wife to turn her gas cap more, and that my problem was probably a losse gas cap too. (My car only allows for a quarter turn on the gas cap and it locks. You can't turn it more than that.) Finally, when it was clear all this guy was interested in was being completely condescending and rude, I agreed to bring the car to the dealership at 7:00 a.m., where he assured me I would be provided an exchange vehicle to drive and mine would be repaired. I made myself late for work in doing so, but I needed to get the problem handled. When I got there this morning, though, I was advised there were no cars available to give me. They said if I wanted to wait till 9:00, someone would come in who could approve giving me a used car from the lot, but nothing could be done before then. Otherwise, they said, i was welcome to seek out another Kia dealership. (There isn't one within 15 miles.) I advised I was already late for work, having come out of my way to be there on their schedule, and the service rep said "well, then maybe you should go there now." So I left. I called on my way to my office to speak with the general manager in what I believed to be a calm tone of voice, but that operator said if I continued to yell at her, she would not assist me. I apologized and tried again to explain the situation. She cut me off with "well do you want the general manager to call you or not? He won't be in till 9." I said I'd have to call him back, since I was pulling into work. When I did speak with him, he was incredibly disinterested and condescending, said he would call back but never did. Finally I got in touch with the service manager, who said basically I'd be better off looking somewhere else, because realistically they weren't going to help. I guess at least he was honest...



I will NEVER recommend this place to ANYONE. DO NOT GO THERE.