Climate Control Heating & Air Conditioning Inc

I'm giving them 2 stars, because they did manage to get a unit installed and working.



Short version: Do not use these guys, you may end up regretting it after dealing with months of incompetence.



Long version:

We ordered a HVAC unit through Lowes for a rental house in Palm Coast in December 2013, the unit was installed and everything was running well.



After the install I started getting calls from Climate Control to schedule final inspection by the city. I reminded them every time to call the tenant in order to schedule. Then I would hear nothing until that call repeated a week or three later. This went on every few weeks for a period. Then the calls stopped and I assumed they had gotten it taken care of.



On July 17 2014 I received a letter from them with some printouts and a handwritten note that I owed $40 re-inspection fee. Apparently they had scheduled an inspection 3/10/13 with out contacting anybody and the inspector was unable to gain access to the air handler.



Note it took them 4 months to notify us of the failed inspection.



I called the number on the note to find out what was going on. The "lady" that answered said that I had to pay for the re-inspection or "leave it alone and see what happens when you try to sell that house in the future". When I stated I thought they should have scheduled it properly and since they didn't they should pay it and schedule a new inspection she just said "well we won't pay it". At that point in the conversation I unfortunately got upset, vented a bit at this purported "lady" and hung up.



I contacted the tenant and the city, paid the re-inspection fee and scheduled an inspection myself; 5 minutes of work, I wonder what "the lady" does all day.



The day after the phone call the tenant dropped off a code enforcement notice from the city of Palm Coast that had been found taped to the garage door. There is a little known about ordinance in Palm Coast about blocking the HVAC unit from view from the street. Anybody who has ever been in Palm Coast can immediately see that it is rarely if ever followed or enforced. However, purely by coincidence we received a notice regarding that HVAC right after speaking to Climate Control.



The point of this whole long tirade is: beware. Climate Control Heating & Air scheduling/customer service people are incompetent and ornery and will apparently be vindictive if you dare complain to them about their poor service.

Second air conditioning unit ( trane) installed in 13 years. First one lasted 7 years, second one 7 years, why are these compressors breaking in such a short time? Have my suspicions........