Grand Point Marina

I always give benefit of the dought when reading reviews, this place has very bad reviews and decided to give it a shot for marine service out of convenience of proximity to my home...THE BIGGEST mistake I've made in a long time, very very very horrible horrible service especially the little wee manager boy... It has prompted me to write this review, which I have never done so in my life!!! Don't do what I did listen to the reviews.

By far one of the worst dealership experiences I've ever had! Save the hassel on go elsewhere! The following will detail all the issues I had with Grande Pointe Marina.



I happened across an ad on Boattrader.com for a 2014 Tahoe Q5i SF offered by Grand Pointe. I was torn between this boat and a 2015 model at my local Bass Pro.

The ad stated the dealer had added snap-in carpet, tilt steering, a fish finder, a mooring cover, and trailer brakes. With all this extra stuff I was interested in the boat, despite you being located an hour and a half from my home. I spoke with their salesman, Doug, and we worked out a deal for all this plus a Bimini top with installation. Everything sounded great and I was glad to work out a deal.

After a deal was reached and financing was secured, Doug informed me it would take about a week to get the Bimini and install it on the boat. Throughout the week, I emailed Doug frequently to check the progress. I informed him I wanted everything ready before I drive the distance up to the Sterling Heights location. I also requested to pick the boat up on Friday, June 19th, but he said it wouldn't be ready until Saturday, the 20th.

Finally, on the 20th we made the long trip up to sign documents and pickup the boat. When we got to the store, Doug showed us the boat. Right away I noticed the bimini had not been installed as agreed, even though I was told everything was ready. On top of that, the snap-in carpet and mooring cover were also missing and the center bow cushion had rust stains on it. I was very disappointed and upset that I had been mislead. However, Doug assured me that he would take care of everything so we continued with our purchase.

After everything was done we headed for home, only to realize he had not given us our temporary tags so we had to turn around for them.

Upon using the boat for the first time, we discovered the bilge pump was inoperable. Doug remedied the problem by sending me a new one, but I still had to rewire and install the part on a new boat.

After several emails to Doug in the following weeks, I still hadn't received my missing parts nor my MSOs for regestering the boat. He could not give me any answers on when I would get them. With all the time that had passed, my temporaries were going to expire and I was unable to register the boat without the MSOs and sales tax refund. Doug Sent me another set of temporaries as a temporary solution.

I then received a call from Rec Lending stating they wrote the contract up wrong and I needed to sign new papers and send them back.

I finally asked to have a manager step in. I spoke with Rob on Monday, July 6th about all the issues. He told me he was waiting on a couple items and would contact me on Wednesday to setup an install time at my house on Friday the 10th. Wednesday came and went and I never received a call. He sent me a text on Friday to tell me the stuff still hadn't made it in. He also said he would FedEx my Bass Pro VIP card and the tax refund and I would have it by 11a.m. Monday.

Over 3 weeks after I picked up the boat, I still didn't have any of the missing parts that were part of the deal, no Bass Pro VIP card, and no tax refund.

There was a total lack of communication and professionalism on behalf of the dealership. Eventually, I had to work out a deal for my local Bass Pro to install all the missing items. They handled me very well and I wished I had dealt with them from the beginning.

I purchased a boat from Grande Pointe Marina in January and they made it easy and painless. That is up to the point they received the check from the bank. After that it was one excuse after the next. The boat was delivered and we noticed that the inside was dirty with lots of dust and two gouges in the gel coat where the bimini bolts dug in. Meanwhile we were waiting for the title, plates, stickers etc. After a month I contacted the dealership and was told they were swamped with the boat show and to check back next week. The following week I finally got in touch with my salesman and he promised the proper paperwork and cover would be shipped to me shortly. Got the title and noticed that they never put a lien holder on it. Kind of important as the bank needs a copy of it for records and to prove it’s a secured loan. Contacted the salesman again and was told that because I didn’t use Grand Pointe for financing it was my responsibility to get it put on there. Not true. Spoke with the sales manager and he said he would fix that if we sent the title back to him. At this point it has been over two months after purchasing this boat and I am still waiting on the cover and correct title.

I would have thought that Grand Pointe would have done anything in their power to make sure I was a happy customer, which is why I gave the sales manager Chris a call before I posted this review. After telling him that I was displeased with the service I received he became testy. He restated my concerns by telling me they were unimportant and minor. Chris enlightened me to the fact that there is ice still on the river so getting all this stuff done isn’t really a priority. Upon pressing him further he shifted onto not being staffed and busy with boat shows. Completely the opposite of what I expected. Chris took no accountability. At no point did the conversation focus on what needed to happen to make me happy with this purchase, let alone an attempt to win my trust again. Any service, parts, accessories, or future boat purchase will not be from this dealership. While I cannot recommend another dealer, I can recommend not going here!

Service manager Chris Ballor is OUTSTANDING! I had a problem with a pontoon key and a misunderstanding and he went out of his way to make it right. I will tell all my boat owning friends about this marina and their oustanding service. Thank you Mr. Ballor, you were excellent!