Roto-Rooter Plumbing & Water Cleanup

I had Roto-Rooter declog a shower drain. In the process a small leak was generated. I can't say enough positives about the prompt response by the RR team to address, plumber & water restoration tech. I was particularly pleased with Jose Garcia, Lead Technician on the water restoration process. Thank you all for handling this issue with your expertise. I will definitely use your company again, should the need arise.

Steve was prompt, professional, friendly, knowledgeable and so very helptful.
I had a clogged sewer and he was able to clear the pipes in less than an hour.
He was amazing!

Our technician (James de la Pena) was super knowledgable. He gave us reminders of what is NOT good to put down a drain. He is professional and courteous. I would not hesitate to call again if we are in need.

Did excellent job of water remediation after flooding. Only problem was that the first technician failed to communicate to the second technician the day and time we would be home for RR to pick up the equipment. Other than that they were professional, courteous and good.

Outstanding - it was a big job and plumber (Keith Campbell) was professional and worked hard to get everything fixed.

Great Service, I had 2 different types of leaking, my kitchen sink and an outside faucet leaking. Jerry was very professional and efficient .

John came right on time as promised and he explained me what happened with the drain very clearly and provided all the recommendations. I would like to rate this service as excellent

Professional, knowledgeable, prompt - clearly knew what he was doing. Problem was quickly identified and once I approved the estimate, 2 hours later it was taken care of. 6 month warranty on work.

We had leaking pipe under our sink that was a nightmare, the way the pipe was initially installed was just wrong. We paid $280 to our first plumber and $375 to plumber #2, both tried their hands at "re-running" and "repairing" but neither of their "fixes" held. Within a week the leak returned and required a larger pan under the sink after each attempt. Putting aside our weariness of corporate plumbers we call Roto-Rooter, coupon in hand. Greg from the Palo Alto facility arrived right on time and after a 5 minute inspection (plumbers 1 and 2 both spent in excess of half an hour), he clearly explained the flaw in our layout, and his recommendation to "fix" the problem. The repair was done at a cost well below the private plumbers and in a third of the time. We were skeptical to say the least, but Greg was knowledgeable, professional and confident. So, we gave him the benefit of the doubt and waited... After a month of waiting and watching we finally removed the drip pan! It has been over 3 months and we have officially stopped checking for moisture. Roto-Rooter is who we strongly recommend and if you are fortunate enough to get a guy named Greg, please tell him the skeptics said, Thanks!

Even though they gave me a 4 hour window, they were here in less than an hour from when I called. The technician was professional, efficient and polite. Very satisfied.