Willard's Tailor Shop

I have used Willard's Tailor Shop for years and have always been treated quite well and they have always done a great job on my clothing. I have recommended them to many of my friends who have used them too.

Have gone here for years. The customer service was definitely lacking and alterations a bit pricey, but my alterations were always done well, so I ignored the lack of people skills until recently. I dropped off 3 pair of jeans to have the zippers replaced and two pair of slacks to be taken in -- on the date of pickup I received a call that my clothing would not be ready until the next day. No problem, I agreed to pick up the pants later. When I picked them up and got them home I realized one pair of pants had not been altered as requested (zipper replacement), again no big deal as it was the first error in over 4 years. So, I took the jeans back and requested they be fixed at which time I met the male owner -- who commenced to accuse me first of bringing the jeans back wet (how absurd) and second of switching the jeans for others. I have literally spent hundreds of dollars at Willard's on alterations, so the fact that I would be accused of switching out pants when I'd just paid for 5 pair to be altered is completely ridiculous. I'll be finding another shop for my alterations to say the least. Truly disappointed in the management practices.

We have used this tailor a few times and been disappointed more than once. They used the wrong stitch on a skirt which caused the skirt to fray. Also my husband brought in a bunch of polo shirts to get the tails hemmed off...the backs ended up being shorter than the front on ALL 12 shirts! My husband pointed this out to them and they said sorry there isn't anything we can do. At $10 a shirt, it was a huge waste of money and ruined all the shirts!!! Would NOT recommend!!!

This small business is professional and affordable.