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Your #1 source for a wide range of expert plumbing, heating, and air-conditioning services.

General Info
Established since 1989, J & R Plumbing Heating & AC delivers outstanding customer service, quick turnarounds, and affordable prices with efficiency and pride. Let our team work one-on-one with you to ensure that each project is completed to your satisfaction. We are dedicated to excellence through providing you with the best in plumbing, heating, and air-conditioning services. We repair and install boilers (not many people or companies still do this), and we offer warranties on all of our work-contact us today for details!
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Extra Phones

Phone: (571) 216-2294

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master card, amex, visa
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cruiserd

02/25/2010

Overall
Another Plumber Down the Drain

Hard to believe, but I had two appointments with two different plumbing service providers for initial estimates (set back-to-back, one hour apart) and they both failed to arrive. J & R was the first of the scheduled appointments and didn't even call to let me know the plumber wasn't going to make it.



This demonstrated a lack of dependability that isn't acceptable for my plumbing job needs. Customer service (and just basic courtesy) dictates that customers should receive a telephone call if the service provider is going to be late or miss an appointment. I called when no one had yet to arrive 20 minutes after the appointment time. The individual I spoke with indicated he'd be unable to make it to my home anytime soon and asked if we could reschedule the appointment for an hour or two later.



I left work to make the appointment, and couldn't just wait around for an hour or two for the plumber to show up. The worst part? Had I not called, I don't know that I would have been notified at all. This plumber lost the job and lost my business.

Details

Phone: (703) 237-4817

Address: Falls Church, VA 22040

Website: http://www.jandrplumbingheatingandac.com/