Blinds Plus

Stay away from this place. They are not the most expensive or the cheapest so you’re out nothing by going somewhere else. Keep in mind as you read this I had 11-windows, a patio door. 2 of the windows in the boys’ rooms we wanted "black out cell shades" just like the Sleep Study Center. I explained the edges had to have rails to keep ALL light out.



I got 3 estimates from local dealers; Blinds Plus came in at the middle to high end. After an obscene 1st quote they dropped the price by $600 and I should have realized if they HAD any customer service/job satisfaction that would be the $600 they dropped. The initial estimate you get a good vibe. She sounds like they know what they are doing, it was down hill after that. I hounded them to find out when my blinds were coming in every inch of the way. They told me initially 2 weeks for the blinds to come in. At the end of the first week as I was in the store dropping the check off, I was told a shipment was going to be in this Friday and it might be ours. At the end of the 3rd week with no word from them I called and was told one more week. 10 more days and I am calling and asking what is the problem. I was told they would be in Friday. I called back to find out if they came in the following week and was told they needed to schedule. You should of SCHEDULED last week knowing they were going to be in. Regardless of what time/date I told her (we have 2 kids under 2, nap times) we always were subjected to her schedule then why ask!!!! I would say before 10 am and she would call and say another job is running late and it will be 12 that turned in to 2pm and naptime was in full swing. The blinds came in (minus the black out shades) and were hung in about an hour. 3/4 of an inch was the biggest gap on 4 out of 11 windows. They were so bad you could see the window on the side of the blinds. The guy hanging them told me to call the office. He would not answer if he thought that was okay. He tried to tell me that the windows were out of plum. I measured them and 1 out of 11 windows were a little out by ¼ inch. ****Now you will be told they will have a 1/4 inch on each side and an 1/8'' give or take for the blade cutting as the machine is not calibrated every time. **** She tried to tell me the 1/4 inch plus the 1/8 each side and “BAM” you have almost 3/4 of an inch. Not happening. I PAID FOR CUSTOM BLINDS. Not a good batting average. I put half down to order and the half was due when the job was done. She tried many times to get the rest of the money before the cell shades were installed. The shades came in and were the wrong style. Not having a good feeling so far I kept the balance due. Cell shades came in and she had the audacity to put drip edge…..drip edge people as the groves and told me that is what the supplier sent her. I asked the installer if he knew what drip edge is used for. He said it was what he was told to do. Oh yea he spray-painted the scuffmarks on the drip edge in front of the house before install. After they were complete I told the installer to take them out and he started to “talk back” as he was frustrated, I am frustrated and if I am going to be unhappy then I am going to hold nothing back. The drip edge left jagged, sharp edges on the inside of the windows. I have already mentioned these are for the boy’s room and the windows are almost to the floor. I spent $2,000 and I expect nothing less than perfect. SO another 2 weeks and the supplier sent her the right size channeling and they came back. The shades I was told would relax and fall to the bottom and block the light out. It has been 4 weeks and the shades have still not relaxed. I contacted her and was told she would contact the supplier, that was 2 weeks ago and I have yet to hear from her. There is so much light coming in around the edges that we had to install black out curtains in both rooms. Stay away from them. It is not worth the hassle.

I used them to install blinds throughout my new home. They did that in a very timely manner by beating me to my new home from my closing to install them . Almost two years later I had a couple of blinds that had issue and I informed the owner Tish and she was helpful and had someone out to replace them. She called and checked back in with me to see if I was satisfied and I appreciated that.