Bright Now! Dental & Orthodontics

I wasn't sure how the experience was going to be after reading all the reviews. But it's close to me and I needed to see the dentist, they set up the appointment - came in for a cleaning.
Thanks

I am so pleased with Dr.Li and staff that I have referred my daughter to come in for her dental needs. I thank you for good service and wish all a very Merry Christmas and Blessed holiday season!

I felt like I hit the jackpot, I was treated as if i was the only person there and it was crowed. Thank you Fontana Dental!

This is my second time scheduling an appointment to see a dentist. They had me on hold for 34 minutes I decided to hang up the phone and try again. Someone picked up the phone and thankfully didn't put on hold again, but I told her they had me for 34min. On hold and she proceeded to ask me what she could help me with. No apology for my time wasted waiting on her for 34min. With no response. It's sad that I had to call a Second time because they can't do their job right the first time

This is the worst office ever! Its amazing to know that this office lacks customer service, entire staff is RUDE including the office manager and when you ask for her managers ph# she gives you a fake ph#. I was a patient there last year. I informed the billing rep that my insurance had changed from a PPO to a HMO. He reassured me the procedures he wanted done were covered so we proceeded with a cleaning (never got the polish) any who, i was hit with a $230 bill. i disputed it and spoke to the manager who informed me that the act would be placed on hold so it wouldn't go into collections. A year and 4 months later, I find out my acts been in collections for 4 months now.. This office's business practice is unethical. I'm in shock that they are still in business. Ive even gone as far as filing a complaint with the Better Business Bureau and they never responded. The reviews there are disappointing.

THEY HAVE NO TIME FOR YOU - TOO MANY PATIENTS!! This office is not good. They have way too many patients and they really don't care about any of them. My daughter got her braces on here. They will see you IMMEDIATELY if you want to put braces on and pay them $500 plus sign a contract to pay them monthly. However, once you get the braces on and you're stuck in that contract, EVERYTHING CHANGES. They don't have ANY time for you. If you need to re-schedule an appointment, their "next available" will be at least THREE WEEKS OR MORE later. On top of that, you can NEVER get the appointments you want.



WHAT'S MORE, THE DOCTOR WILL CANCEL A WHOLE DAY OF APPOINTMENTS and then you don't find out until you get there. "Sorry, our doctor is not in today - he had to go to another location" or something like that. Then, of course, your next appointment will be in no less than 3 weeks.



THE STAFF IS RUDE. ALL OF THEM. After my daughter's last appointment, I was directed to the front desk to make her NEXT appointment. I stood in front of the receptionist for a minimum of 5 minutes (not exaggerating), while SHE TALKED ON THE PHONE TO HER FRIEND about a job opening they had at that office. SHE EVEN GOT UP TO GET THE MANAGER to ask her when her friend could come interview!! There was a line of people behind me waiting to make appointments. I was completely floored!



I have been yelled at by dental assistants for asking too many questions. If you want any sort of meaningful information about what you're paying for, they become extremely irritated with you.

I received outSTANDing service from every member of your staff.

Everyone at Brightnow Dental is amazing. They are extremely friendly and helpful. They are sensitive to all my needs. This is the best dental office I have ever been to. I want to sincerely thank everyone there!

Just moved into the area and needed a new dentist. The people in this place are rude. A lady called to confirm an appointment I had and I told her I had to cancel it and she just hanged up. Most dentist office will reschedule your appointment right there. Im looking in to changing offices.

Bright Now! Dental is THE MOST HORRIBLE dental office I have ever gone to. The office is rude, the waiting is excrutiatingly long, and the service is horrible. I made an appointment for my son during his school hours, I had to take him out of school just to arrive at the dental office and be told that the children's dentist is not coming in today. Again, I rescheduled, took him out of school, and was told the same thing. The office does not even bother to call the patients to let them know that the dentist will not be available. To make matters worst, I made an appointment to see the orthodontist for myself (root canal), and the same thing happened to me! Twice! I took off of work just to be told by the receptionist "Iso sorry for the inconvenience. Would you like to reschedule?" This office is horrible and should be placed under new management, or closed down entirely.