Bright Now! Dental & Orthodontics

WOW! This place is the worst place ever.u receive rudeness.long waiting periods, and your file just became part of the matrix.a number n not known as a MR. OR Mrs. n dont vice your opinion because if u do then u r hated or loved..haahahaha

My appointment with Bright Now Dental was the WORST experience I have ever had with a dentist. I had a 4 pm appointment with the Fontana location but arrived 15 min. early to fill out the necessary new patient forms. Upon arrival, the lobby was so crowded that people were standing or waiting outside. Because they also provide orthodontic services I figure that some of the people were there to just see an orthodontist or accompanying someone. When I had completed the forms and was waiting for my turn, there was a man complaining to the receptionist about a crown that he had received which had required 2 adjustments and he feared he needed a 3rd adjustment because he was still experiencing pain from the tooth. This concerned me because also I needed a crown. Still, I didn’t want to pass judgment based on this one man. It took a long time to be seen by the dentist and when he came to my chair he said “Hello” then proceeded to work on me without saying a single word. He did not explain to me what he would be doing. Early on, he did something that hurt me and told the dental assistant to note the sensitivity on the tooth but said nothing to me. He did not stop hurting me from that point on and even when I said “OUCH!” and flinched in pain he still said nothing! He was a few inches from my face and it would have taken a few seconds for him to say “This is what I’m doing, and this is what you should expect.” He didn’t even ask me to open my mouth wider or lift my chin so he could get a better view instead he took it upon himself to use his hands to move my jaw around. When he was done he told me to watch a video and began to tell me something else but by this point I was so upset that that I didn’t hear exactly what was said except that someone from billing would be right with me. I waited for a long time and when a person from billing FINALLY came to talk to me she had a list of procedures that even with my PPO insurance coverage I still had a balance of over $2000.00 of out of pocket expenses!! A lot of what they wanted to do (like pull out ALL my wisdom teeth) was not immediately necessary and it took a long time to get down to the necessary procedures because she had to leave, get approvals, and reprint new summaries. The people in the chair next to me had arrived when I had and had waited as long as me. They even watched the same informational video as I had. By now it was about 6:00 and they decided they had waited long enough so they left. I waited for about 20 more minutes for someone to come but no one came. When I finally left it was almost 6:30 and I didn’t even get my teeth cleaned!! Had I been a child this experience would have traumatized me for the rest of my life! NEVER have I had a dentist be so rude or insensitive and I will NEVER go back or refer them to anyone!!! If the dentist had been just a little bit nice I would have not minded the wait and would have stayed until they were done.

I WAS VERY HAPPY WITH THE SERVICES OF FONTANA DENTAL, ONCE IT CHANGED TO BRIGHT NOW! I HAVE NOT BEEN ABLE TO COME IN ONLY BECAUSE EVERY TIME I CALL TO SCHEDULE FOR MY DAUGHTER WHO IS A PT. THERE I GET PLACED ON HOLD AND THEN DISCONNECTED I JUST HAVE NOT BEEN ABLE TO HOLD FOR OVER 25 MIN. I HAVE ASKED TO SPEAK TO A MNG. AND THERE IS NO ONE AVAILABLE AND WHEN THERE IS I GET PLACE ON HOLD FOR OVER 20 MINUTES, I FEEL THE CUSTOMER SERVICES IS TERRIBLE FOR ALL EXISTING PATIENTS. I'M IN THE PROSESS OF CHANGING PROVIDERS. HAVING BRIGHT NOW DENTAL IS USELESS I CANNOT GET AN APP. FOR MY CHILD, I FEEL THAT IT IS IMPOSIBLE.