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        CG
        Candace G.

        04/16/2009

        Overall
        Hung up on

        I called on 4/16/09 to reserve a room within a room block for my sisters wedding due to when my mother called receptionist Nichole stated that we reserved two room suites at a very high rate, and our regular affordable room was given away to someone else. My mother could barely talk that day due to being sick, so I called back for her. She stated that when she called the girl was "snippy" with her also. Then, shortly after that I called to rectify the issue, and I was hung up on by a Nichole at the front desk. She stated that she didn't like my "tone of voice". This is extreamly insulting, coming from an award winning 5 star customer service background I've had to deal with thousands of upset customers, and never treated them in this manner. I called back again and when she heard my voice for the second time around, she placed me on hold without greeting me. This is very upsetting!! I will be staying at another hotel down in Ft. Myers beach due to this incident. Would not recommend.

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        Details

        Phone: (239) 356-7829

        Address: 1051 5th Ave, Fort Myers Beach, FL 33931

        Website: www.lighthouseislandresort.com

        More Info

        Where everyday is a holiday.

        General Info
        Lighthouse Island Resort, located in Fort Myers Beach, FL in the heart of the Times Square entertainment district, 200' from the Gulf of Mexico. We are a family owned and operated resort with over 30 years of experience hosting guests. Our resort has ten different room styles to accommodate everyone, from our one bedroom suites to our kitchenettes. Our beautifully landscaped grounds will make you feel as if you entered the islands. Some of our amenities include a Tiki bar and grill, breakfast, lunch and dinner, swimming pools, picnic areas with gas grills, and Wi-Fi. To make your vacation fun and exciting we offer group, military and senior discounts; we accept all major credit cards. Our friendly staff awaits your arrival. At Lighthouse Island Resort you will feel relaxed and at peace in the breathtaking landscape and soothed to sleep by the waves crashing on the beach shore. Call us at the Lighthouse Resort Inn & Suites today to book your reservation!
        Email
        Services/Products
        Breakfast, Resorts, Outdoor Dining, Beach Resorts, Live Nightly Entertainment, Receptions, Serving Breakfast Lunch & Dinner, Retirement Parties, Reception Halls, Banquet Facilities, Motels, Casual Dining, Group Dining, Parties, Extended Stay, Happy Hour, Catering, Beach Hotels, Pizza, Steaks, Burgers, Appetizers, Fish & Seafood Menus, Sandwiches, Barbeque Menus.
        Payment method
        amex, discover, visa, master card, cash
        Price Range
        $$
        Amenities
        Hotel Dining, Hotel Pool, Hotel Bar Swimming Pool
        Languages
        Spanish
        Other Link

        www.lighthouseislandresort.com

        Categories
        Hotels, Banquet Halls & Reception Facilities, Lodging, Resorts, Restaurants

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