Happy Tails

We have been using Happy Tails for since they opened. The facility & the staff are excellent. No need to look elsewhere !

I don't know why they are so expensive! Glad I was using a coupon! The cut on my poor little dog was very splotchy. Well not be returning

Read the FINE print. I dropped our dog off on Saturday at 530. Picked up Wednesday at 2:30 and was charged another day. I told "her" that I was given the quote of XX dollars. She said "we don't have TIME to read everyone the fine print" I spoke with the manager, and she said the same thing. Don't waste your time. They are crooks!!

I had my 2 dogs boarded at Happy Tails. I dropped them off on Friday, and asked if I had to pick them up on Monday, or if they were open on Sunday to save me a day. I was told they were open on both Sunday and Monday for two thirty minute windows. I picked up my dogs during the 2nd 30 minute window on Sunday, and was charged for 3 days, not 2. When I asked about it, I was told that in their pamphlet (which I was never given), it states in fine print that the 2nd pick up window would incur charges for an additional day. I called to speak with the manager and she informed me that she would not be issuing me a refund (I didn't even ask for a refund) and that since I have used their facility in the past, I should have known. I suppose the other times I used them I happened to pick them up in the first pick up window or on a different day altogether, where it would not have been an issue. The employee never told me about this rule. There is no sign in their establishment. It is not noted on the door next to their hours of operation. I told the manager that she would be losing a customer and she quickly responded,"That's fine. Bye" and hung up the phone. That is bad business and it isn't ethical. On top of it all, which I did not get to explain to her since she hung up on me, my Shih-Tzu is missing teeth from the 2 day visit, from biting at the kennel, and my Yorkie lost her voice from barking so much. That's never happened at other pet boarding establishments. The manager's name is Dawn Dunn. 260.637.0798.



Name and Title: Dawn Butler Owner

Contact Phone: 637-0798

Contact Email: haydaystables@msn.com

We gave them clear, specific instructions on how we wanted our Bichon Frise groomed and they clearly did not understand what we asked of them. Even though the groomer said she understood, our poor little baby came out almost bald with patchy spots of fur everywhere. Her entire coat was uneven! They seem great because when you call they always have availability but now we realize that is because no one wants their services!