Aid Audio & Television Service Corp.

A couple days ago we had a technician that was sent out through my extended warranty company who told me, that the unit has a lot of problems, it's unfixable, has to be replaced. Today I called the repair service to find out about my refrigerator and I was shocked-whoever was answering the phone from the Audio & Television Service Corp.
17903 Union Tpke, Fresh Meadows, NY 11366

(718) 969-2211 company was rude, unprofessional, the worst customer service behavior I have ever experienced. The sad part was a man by name Rick who YELLED at me when I asked a simple question about the status of my refrigerator and he hung up on me. Who is giving them the right to talk to people the way they do ??? When I called back the woman answered the phone and told me that she was telling me a day before to call to the store ( I never spoke to this woman at all !) I am not sure how this service still alive !! I am getting upset all the time with this refrigerator with so many problems since the day we got it and this kind of services has been provided by the store and meanwhile we are throwing the food out and buying ready cooked food and on top of everything so I have to get this treatment for what reason for the expensive none working refrigerator ?? DISHONEST AND UNPROFESSIONAL SERVICE !!!

The word service does not exist in their vocabulary the worst ever will not recommend it for any body they told me to call GE to find out where is my part for the fridge and then hang up the phone on me my wife was in tears from the yelling by RICK the "customer service" person ,I Evan called GE and asked them to remove them from their list of service company's wich they did Simon angry customer

The absolute worst customer service I have ever experienced. Owner or manager has no business dealing with customers and handling calls. It's shocking how major appliance brands partner with this unprofessional company forcing its customers to do business with them.

This is the WORST costumer service I have ever encountered. The person who answered the phone Soma was extremely rude on the phone. Even though Samsung said they would cover the cost of parts and labor, she said that AID TV would not. When I asked to speak with the manager Rick he was even worse. He was incredibly condescending over the phone telling me that just by talking to me over the phone he knew what was wrong with my freezer. When I shared with him that Samsung said they covered parts and labor with our 5 year warranty he disagreed. When I mentioned that it sounds like Samsung and Aid TV don't sound like they're on the same page, he said no it's Samsung with the problem. He then said that even if Samsung writes in a new ticket and specifies that ALL costs should be covered he would deny the ticket! He was incredibly unprofessional and seemed unconcerned about loosing business. I hope they go out of business and realize that they can't treat customers like this.

If I can give zero star, I willll!!!! This is the worst experience i ever had. They are rude and very unfriendly. I called them many times, no answer, finally when someone pick up the phone, I asked when do they close, they said 5PM, when i got there at 4:30, store closed already (wasted my time). The next day I call them at 4:30, no answer. 100 % negative review for this place.

Stay away from this repair shop. Don't even bother to call, they will give you a run around. It's a mom and pop store that doesn't care about your option. I call to schedule an appointment 3 times, all 3 times never showed up. Waited 5 hours each time, call each time I waited. Would be told I am coming please for me, never showed up.

This place is BEYOND rude and horribly unprofessional.



Where to start?... with that nasty old B!TCH of a secretary...



The unkept appointments...



The zero call back...



Not to mention the attitude. I politely asked Rick (the manager) some questions and he tried to turn our conversation into a screaming match. I refused to play his game and just stayed polite but that did not work. He eventually just hung up on me.



I'd be curious to know if he would have screamed at me like that if I was in his office.



My TV took over 8 months to fix and it's still broken. They broke a chunk of wood off the side and now I have two drywall screws in the top of the cabinet. They must have broke a bracket and decided just to throw some screws into my set.





I registered a complaint but I'm sure they'll stay in business based on what I've read here.







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