More Info
- Brands
- Klipsch
- Payment method
- amex, cash, check, company card, debit, diners club, discover, master card, paypal, visa
- Location
- Camino Real Marketplace
- Other Link
https://stores.bestbuy.com/ca/goleta/7090-market-place-dr-1391.html/?ref=NS&loc=ns100
- Categories
GalleryView all (1)
Reviews
10/16/2009
Most recent Customer Service man was unhelpful, uncreative, abrasive and unwilling to back up a product that quit after one MONTH, had 1 YEAR warrantee, because I hadn't forked out to BB for their gravy 2 yr extended warrantee. His whole approach became negative learning I only had the manufacturer's one year warrantee!
I was used to good CS there, somewhat shocked. I insisted that he help me with warrantee service; he finally agreed to send unit to maker's service center for me (a large, hard to ship unit). I would also be without a printer for that time. He then delegated the details to a friendly young lady, who, upon entering the warrantee info, found it was listed as "non-repairable", meaning refund must be given! So I got $$$$$ to spend as I chose, no shipping etc, and found an equivalent item for 1/3 the cost, leaving me free $$. Laughed all the way home. Manager chose all the drama, but I chose the cash!
However, normally their CS is excellent, I hope this guy leaves. Their selection, sales and staff are very good, unlike their predecessor, compUSA, which stunk.
marques
Details
Phone: (805) 571-3999
Address: 7090 Market Place Dr, Goleta, CA 93117
Website: https://stores.bestbuy.com/ca/goleta/7090-market-place-dr-1391.html/?ref=NS&loc=ns100
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