SERVPRO of Greensburg

I had a water relief valve explode shooting water 10 feet in the air. Ended up with 5 inches of water in my gameroom and all downstairs. Happened at 8 pm, promised they would be here at noon the next morning. Never showed till 5:30 the next day!! The young guys they had working were hard workers. They sucked up a lot of water out of the carpet first, then cut up the carpet and pad and disposed of it. They got paid $15.00 an hour and $12.00 an hour. THEN they had 2 different people come and move 3 fans and 2 humidifiers for 4 days!! About an hour each time they came. Just checked for moisture in the walls and move equipment. They charged my insurance co. Hartford, $3,400 for that little work! And Hartford didn't care what they charged. The ins. co. gave me a hard time price wise to replace the carpet and pad. I really think they robbed the ins. co. and then I got a $847 surcharge on my ins. for 7 years for the water claim.. AND Hartford did not PAY for replacing the relief valve which the plumber charged $525.00!! I had to pay that plus a $1000 deductible. What ins. co doesn't pay to fix the problem in the first place?? I have quit Hartford, and I am imploring you do not get Hartford (AARP) for any kind of Insurance and do not get Servpro for any kind of restoration job!