Arora, Vivek, MD

I contacted Dr Vivek Arora's office at 9:00am Wednesday morning to schedule an appointment. I was told that my insurance needed to be verified before I could be seen. I had not received a call back so I called them back at 3:30. Nancy, the person who makes the appointments, stated that the women who verifies insurance is busy and has not had time to verify my insurance. I asked how long is the process. I explained to her that I have a 2 month old infant at home, my daughter has strep and my husband has bronchitis and that I felt ill and needed to be seen because I didn't want my infant son to get sick. She responded that they have a 24 hour policy. Late afternoon the following day I received a call back that my insurance had been verified and when did I want to come in. I told her that I felt better and that if I came down with the same symptoms that I would call back. On Saturday morning I woke up with a swollen neck and I felt ill. I called and spoke to Nancy who informed me because I was a new patient that they could not see me until Tuesday. She said would I have been an established patient that she could have squeezed me in. I asked for the office manager and she stated she was on vacation. I asked to speak to the doctor. She responded that he was with patients. I asked to have the doctor call me back and she stated he could not do anything for me. I asked for a referral to go the emergency room. She responded that the women who does the referrals is not in today and that I did not need a referral to go the the ER. I told her that my insurance card reads that I need a referral from my primary care she continued to argue with me that I can go the ER with out a referral. Which Im aware, however, my insurance will not cover the cost with out the referral. I am completely disgusted with the treatment. I do not feel that I should have to beg to be seen by a doctor. I will change my primary care physician first thing Monday morning and mail a copy of this complaint to the doctor.



Im just sharing my experience with you so you can make an informed decision when choosing a doctor and to be fair I will update this review with the doctors response.

03/08/09.