Pep Boys Auto Parts & Service

Terrible experience.

Took two hours to perform routine maintenance (oil change and tire rotation).

While the time it took to perform the service was a minor inconvenience, this next sequence of events caused true angst and frustration... Technician failed to re-secure the splashguard on the undercarraige of my car after it was ready (my car requires removal of a splashguard on the undercarriage of my car to access the oil release plug). I noticed a loud scrapping sound during my ride home and upon inspection, noted that the technician failed to secure 7 of the 10 screws holding my splashguard in place, causing the splashguard to drag along the highway.

I called the shop to explain the situation, and they denied any wrongdoing in their mistake in improperly securing my splashguard to the car and losing 7 screws at their shop. They refused to take responsibility for their error and offered no apologies whatsoever. The rep, Victor, told me on 5/6 that they would view the security footage and call me on 5/7 to provide additional details as to how this occurred. I never received such a phone call. I contacted PepBoy's customer care and still have yet to hear from them.

BEWARE and STAY AWAY!!! Poor quality workmanship, and poor customer service. Tried to save a buck by coming to Pepboys instead of the dealer and I truly regret my decision.