Nassau Furniture

Zero stars is what this business deserves in rating - one star is one to many! Nassau Furniture of Hempstead did not deliver the items as indicated at time of purchase (2 weeks), I purchased the items on May 24th; items were delivered June 28th, after I repeatedly called the furniture store for information. Al (delivery coordinator, manager, owner - he wears many hats, all for his convenience), stated for my inconvenience they would assemble the items, never wrote them on the order form for his delivery men to be aware. My furniture was thrown, as if it were garbage. Assembly did not take place, Al did not contact me on Sunday (6/30) as his staff assured me he would. I contacted Al Monday (7/1) and his nonchalant attitude and complete dismay towards his customers is despicable. He will not find any other means to appease my discontentment, because he does not value the customers. Had I known this business' BBB rating was an F, along with the other negative reviews I would not have purchased anything from this establishment.

Al seems to be the only "management" individual an unhappy customer can speak with, it's terrible. I truly hope everyone realizes the type of business this is, they do not commit to customers, nor do they try to resolve customer complaints to maintain a good clientele.

Customers beware!!!

1 star is too much....DO NOT GO THERE AT ALL... I ordered furniture in FEB and received the last piece in MAY and... it was the wrong item... The service is horrible and the prices are actually higher than purchasing from a chain such as BOBS.. Delivery service is a joke - young kids that came in looking like local thugs - very unprofessional and didnt know a thing about what they were delivering or how to assemble the things they actually delivered. The customer service individuals didnt assist rather just gave excuses and tried to divert all questions and concerns. The worse place to buy... its best to purchase from walmart or kmart and put together yourself

I would never do business with this place again. First delivery parts missing. 2nd delivery with parts never showed. My kids had no bed to sleep in for 4 days. Next items was poor quality. Delivered replacement and was wrong. Requested refund for items numerous times and keeps wanting to replace unit. Just yesterday was told had a schedule delivery no show, no call, no nothing once again. I have still yet to receive a replace or refund. I just keep getting the run around and excuses blaming the delivery staff. If there was a rating of no stars that would be it.

Stay away from this business!!!

As soon as you pay and leave the store, they do not care what happens next.

False, misleading advertising of items not in stock, items that are actually discontinued. Never return your phone calls. If you need refund, you need to come back to the store and they will press you to purchase different item. If I could I would give zero stars.

These reviews are clearly fake. Worst company to order from!! When I originally ordered I was told to wait for a confirmation call for the delivery date, I had to call them three days later and they said it didn't even go through! Then they finally called a week later to say it would be delivered between 1&7pm the next weds. You really need that big of a window time?? So 7:30pm came and still no dresser, when I called the moron on the phone seemed confused like "no one called to reschedule you for tomorrow?" NO! He then told me they got held up with another deliver. Wow. He then tells me he can have it to me before 1pm the next day, I've called 3 times today at 2pm still no dresser. Never again

The sellers were very friendly and knowledgeable. Both Al & Danny made me feel at ease, secured and they were not pushy with my sales. From the start i had an estimate delivery date, and kept me informed of the delivery on a regular basis.

I ordered furniture from this company because they are located within an hour from my house and I figured that would cut down on shipping charges. They were extremely unorganized and I would never order from them again. First they told us our order would be there before 5pm, so I left work early to be there and wait for it. When 6:00 rolled around I called and no one could tell me where they were or what was going on. They didn't show up until 8pm, and one of the furniture pieces was missing! (an entire bookcase) When the delivery man showed me the order form- it was just a piece of paper someone scribbled the order on! Then when I called to schedule the delivery of the bookcase- I requested an evening delivery- and they told me they "do not deliver in the evening" yet they showed up at my house at 8pm! The thing that annoyed me the most was that they never called or gave me any status updates to reassure me that their delivery schedule was behind. I understand that things happen, but at least notify your customers!

Ordered a couch from here while on vacation in New York. It was delivered in a timely manner. I was helped by a very knowledgeable staff. Will definitely come back to them again

I come here because the service I receive here is always a 5 star!

Danny and Ricky were tremendous and extremely accommodating. They found out my needs and got me a great price! We totally recommend them to anyone.