Firestone Complete Auto Care

Made a 1:00 appt for 4 new tires. I showed up on time. I was told they were running behind and it would take 2 hours. No problem. I sat and read. After 2 hours nothing. After 3 hours nothing. After 4 hours I finally got my car back. No one ever came to tell me it was taking longer. No on ever came to update me on the progress. No body every came and talked to me about the results of the alignment check. No body ever apologized for the delay. When I finally got my car back I had to be the one to ask about the alignment. It was late and dark and I just wanted to get home. When I went out the next morning I noticed they had forgotten to put the hubcaps back on. Now I have to waste more of my time and go back there.

I would never use them again or recommend then to anyone looking for a well scheduled shop with professional employees.

I took my car in to have the tires rotated & balanced at the Firestone in Atascocita. After several attempts and several hours of waiting the manager Jay tells me that my rims are bent and that is why they could not balance the tires correctly the last three attempts that they had tried. Luckily, I had a feeling that they were clueless so I took my vehicle to the Firestone in Kingwood and they balanced my tires with no problem. They also carefully checked my tires and discovered that my rims were in perfectly good condition. On the upside I did go back to the Atascocita dealership and got my money back on the lifetime balancing that I paid for because I was not taking my car back there. On the downside, Atascocita Firestone will sell you the lifetime balancing but they do not tell you that no other dealer recognizes the program that they sell you. So you have to take it to them or pay for balancing somewhere else if you want it done right.

I was told that I would be able to get an oil change within 45 minutes. I walked around the local mall for about an hour and sat in the loby for about 20 minutes. My car still had not been moved so I left. They called me back and asked me why I left before I got my oil changed?? Ya think!

I went to a firestone on green valley road across from the restraunt the purlple place. I went for a tie rod replacement, but they checked my oil and belts even though i didn't ask them to. They claimed I was OUT of oil. I let them replace my oil anyway. and said no to the belts. But later when I tried to change my oil, I found they had tightened the bolt so tight it was impossible to get out. I had to take it to another auto shop where they had to chizzel the thing out. I'm never going there again, they take advantage of their customers at every chance they get, and they can't even do a simple oil change.



My oil pan is made of aluminum! they should have known better!

Never go there! they are not trustworthy or competent people.

On three consecutive visits for oil changes, they forgot to replace the cover on the underside of my car. Two of the three times I returned to get it back, they put it on incorrectly.

I went to the Firestone Auto Center on Fort Lewis, WA. My emergency brake cable had broken. I went in, specifically told them what I needed repaired, and asked for an estimate on getting it fixed. 2 hrs later, they came back to me with (no kidding) 5 sheets of "RECOMMENDED" services totalling over $5,478 !! After a few expletives, I told them I had just had the truck serviced less than 2 months prior, and didn't think that I needed all the work. I then asked how much to JUST have the emergency brake cable replaced. Well, that would be over $500. I told them to put my truck back together, because I was getting out of there.



I took my vehicle to Bruce Titus Chevrolet in Tacoma, WA. They found, retrieved, and replaced the part that afternoon, all for right at $300. I asked them to specifically look at some of the "faults" that the Firestone place had "found", and they said that if I wanted some of the work done, they could do it, but there wasn't anything they found that was beyond normal wear and tear, and definitely nothing that needed immediate attention.



What's even more disconcerting, was that for the 2+ hours that I was at the Firestone Center, NOT ONE person came in with something to get done (oil change, tire fixed, etc.) who weren't given the hard sell on getting some highly "Recommended" additional work done. I totally got the feel that they were trying to take advantage of the young soldiers and their families there on Ft. Lewis.



I can not stress enough: DO NOT GO TO FIRESTONE AUTOCARE CENTER on Fort Lewis. They will try and take you for eveything they can.

i went there to have my a/c recharged and as they filled it up "something" went wrong and the next thing they know they have a/c fluid all over my engine block so they cleaned up my engine (with a "small" price tacked on the bill) and they told me it was going to cost over 1000 dollars to replace whole a/c set up because it could have been more than one thing so to be safe they would want to replace it all. When i started to check out under the hood myself i noticed one the lines that leads to my condenser had busted (on the top of the line, very easily seen) and thus where all the fluid was spraying out of. Obvious sorce of the problem, small fix, but they didnt see it. After a 200 dollar bill for getting nothing accomplished i left feeling very dissatified to say the least. By the way this was the firestone in Blue Springs, MO, other firestones may be different but this one i would not suggest

I had to pay a couple of hundred dollars for services that Firestone wrote on the bill, but never provided: When I got my car back and checked it, I saw they that the services they charged me for, were not done at all! After I confronted the shop with this, they lied and said that they "forgot" to do the services. I did not even get my money back. My warning for all car owners is: Stay far away from Firestone!

I went to this location to get ONE tire patched. It had a piece of glass stuck in the middle of it. Two hours of waiting later, they are suddenly not able to patch it, because the glass tore the tire wall. Funny, the glass was in the MIDDLE of my tire when I pulled into the parking lot. And, they also recommended I replace two other tires, because they now somehow both had nails in them.



Granted, it is possible to drive through construction in this area and just get unlucky. But between the total wait of over 3 hours, the ridiculous price of $150 for ONE tire (it was the "only" one available in my wheel's size), I was more than over this place. I came in for a $25 patch, and left after spending almost $180! I am so tired of places like this taking advantage of people. If you build your reputation as an HONEST and REPUTABLE business, you won't need to scam. You'll have all the customers you can handle!

The firestone on 3120 E whitestone,cedar park,tx, was really nice...We brought over a sm. tire to try to inflate.They were going to do it for free.As they where working on it, they bent the nozzel so it could not be used any more.They offered to replace the wheel with a new one.Instead,we asked for two oil changes,and Jay was more then happy to give.It's nice to see that there are still places where people treat others with respect!!! Now they have a new customer!!! Respect goes such a longggg way....:) The Taylors