The KAAWS Clinic

Their yellow pages' reviews is 3.5/5 and there is a reason for that. Maybe they were the good one but not anymore. Here's my story: I've been there three times. The 1st time, they say my puppy was too young to have all the necessary vaccines (he was 6 weeks old) so we just have DAPP, we paid for the vaccines+physical exams for the total of ~$70, although the vet barely touched and examine him. We were told to bring him back a few weeks later to have his DAPP booster, we did bring him back for the booster and this time, they just gave him the shot, I didn't see they'd done any examination on my puppy, maybe they were too professional so they can do it just by looking. I asked the receptionist if it is necessary to do the exam every time we bring him there, and you should know the answer. They told us that the exam is empirical to make sure the puppy can take the vaccines, from what I've seen, there wasn't an actual exam. I also asked if we can come back for rabies shot for the next appointment and they said YES. I asked them twice, and both the vet and receptionist said yes. There was the 3rd visit and we were late about 5', they said they had to charge us the late fee for $10 even though I didn't see any patients nor people waiting, just only us there and every time we came on time, we had to wait around ~15 minutes from our appointment time for both previous visits. That was not a big deal, the reason I hate them so much is that I went there for rabies shots and my puppy was 13 weeks old. We were told that the only thing we can have for him today is DAPP booster, not rabies since he was too young ????? so that will be ~$70+$40+$50 for only DAPP and its boosters, and no rabies shot, seriously?? and every time we were charged for the exam fee, no matter what. It's not optional, you have to PAY for it. If they've done any "real" exam then I have no complaints, no there is no actual exam, just a bit touching and looking, you pay for that kind of examinations

This place is terrible! I took my stray kitten in ONE day after getting him. I have four other animals in my house so I wanted to make sure that I was not bringing anything in to my home. I was told by Dr. Washington that my cat looked like he had ringworm, but it was "going away". He got his shots and some ear cleaner and I went on my way. Three weeks later (today) my whole house hold is covered in ringworm and now my other 4 animals, my sisters two animals and my whole family are being treated for ring worm. Today I was told by Dr. Flowers that "that is price you pay for taking in a stray"! She was actually blaming me for not taking care of my animal when I had him in their office 14 days ago! Today THREE WEEKS LATER my cat was scanned for ring worm and is now being treated. If Dr. Washington had done her job the first time we walked in there, this would not be happened. On top of that my cat scratched Dr. Flowers today and it became clear that she lost her cool and forcefully held down my cat, so violently that his tongue was sticking out and her looked like he was not able to breathe. The only reason why I would ever bring a pet here is to save money. However I spend near $200 dollars in less than a month, so clearly they are not saving any one money, and the doctors are terrible. NEVER. AGAIN. THIS PLACE IS THE ABSOLUTE WORST.

I have had this place recommended to me and I do not understand why. If you can get them to answer the phone they are completely lacking professionalism and they are very negative. Look at the website; it is like they predict all the negative dealings with clients before they even happen. Extremely negative!! Not very welcoming. I did not make an appointment because first I tried to call 2 times in a year and only got busy signal, terrible communication. So I went to the website and was totally turned off by them. I will drive the extra 30 and go to snap.

if you are punctual and care about your pet, this is the place to go! This is the way it should be done! You arrive to your appointment on time so that I won't have to wait when I arrive on time. The service is the most important thing to me, and it's wonderful! They are concerned about your animal's wellbeing and are very informative.

They say they sent out an e-mail saying for what time you're pet has to be there. I never got an e-mail. I got 4 text messages but no e-mail. I was there at 9:10 and on my text message it says to be there at 9. The lady at the front desk, does not know anything about customer services. She said she went to ask the doctor if my dog can't still get spay. And she brings back a piece of paper saying 7- 8:45 am I was suppose to have my dog there before 8:45. Never got an e-mail. So they wanted me to pay a 10.00 late fee reschedule my app. And put down another 25.00 down payment. Don't think so rip off vet doctors. And I will be disputing my 25.00 charge. And will not be going to this place and plus it was not every clean.

Pam brown

Houston Texas

And if the people at Kaaw want to say that they are sorry for my inconvenience they should have my number on file. I had a appt. for dec.1 2014 @ 9 am. My pets name is Miley call me Kaaw and say you are sorry for making me miss a day of work..

HORRIBLE!!!!



THE GIRL WHO ANSWERS THE PHONE MOST OF THE TIME HAS NO CLUE WHAT SHE IS DOING!!!!! GAVE US THE WRONG ADDRESS THEN WHEN WE GET THERE LATE!! BECAUSE OF HER!! THEY DONT SEE THE DOGG THEN ON TOP OF THAT CHARGE 10$ TO RESCHEDULE! ... I WAS HIGHLY UPSET AND I TOLD HER OVER THE PHONE TO GIVE ME HER NAME SHAYLA SOMETHING SIMILAR, AND SHE THEN SAID SHE **NEVER SPOKE TO ME** WHEN I TOLD HER I WAS GOIN TO TELL HER MANAGER!!



I WILL NEVER!!! EVER!!! GO TO THIS PLACE AGAIN!!!

First of all I would like to say to everyone who is complaining about the strict late policies: Would you be a minute late for a job interview? If you know your house is far from the clinic, leave an extra ten minutes early!!! Do you honestly think its ok to just show up to ANY appointment late? NO. You made an appointment for a certain time, BE THERE ON TIME! If you don't think you're going to make it, CALL THEM AND THEY WILL LET YOU KNOW IF THEY WILL BE ABLE TO SEE YOU OR NOT. I have been bringing my pets here since they've opened and I always see angry customers treating the staff at the clinic terribly and so disrespectfully, yet THEY are the ones who arrived to their appointment 10 minutes late.



I think the KAAWS clinic is a great clinic and I believe in everything Dr. B and all of its employees stand for. Sure every business may have a mishap every one in a while but I feel like the staff at the clinic all care about customer satisfaction and helping your pet out the best way. It's a very clean and welcoming clinic, I have not once smelled a "bad smell" there before. KAAWS is the only way I am able to have four pets and not break the bank, so THANK YOU to all the doctors and staff working there. You all should not have to put up with some of the rude and disrespectful people who come through there.

OMG! This place is amazing. We have 4 dogs so vet bill can pile up. We were recommended to KAAWS and gave them a try this year and were very happy. Prices were VERY reasonable and anywhere from 25% - 50% less than our previous vet on Fry Road. We have dealt with 2 vets (female) at KAAWS and they were both great. I highly recommend KAAWS to anyone who needs to save money and still get great care.

I was literally 2 minutes late and got charged ten dollars and was forced to reschedule. 2 freaking minutes.