Prime Time Shuttle

On 3/30/18 Rep Nancy and Manager Karen were absolutely horrible. Our reservation was paid/guaranteed in full (almost $400) months in advance. Upon our reservation time they informed us that they didn't schedule our van to take us home from the airport. Left my family (including my 8 month old infant and 6 year child) stranded in the middle of the night at the airport 2 hours away from home, and exhausted after a 6-7 hour flight. Rep Nancy and Manager Karen both rudely told us we needed to find our own way home, no apology, no assistance to help us find a ride. They were rude, horrible service and basically said "too bad, oh well" They claim they will refund our money, however, that has yet to still happen. I personally work in transportation and guest service as a supervisor and their performance was beyond unsatisfactory. This is a scamming company. You pay for services ahead of time and they do not uphold their end of the service, they just take your money. Something needs to be done about this company. We were forced to pay for a Lyft ride in order to safely get home costing us another $250. Both Karen and Nancy sighed in annoyance when speaking to me. I asked to be transferred to another party in their company and they placed me on hold for 30 minutes until I hung up to find my way home.