Mallette Robert A MD

Second cataract surgery--
I arrived at the hospital at 10:30am, for second cataract surgery. Sat in the waiting room until 4:00pm, then went back and it took 2 more hours until the procedure was done. Left the place at almost 7:00pm. The IV they put in earlier started to hurt while I was under the laser, so they had to pull me out and redo the lV and then I was awake too long while they did procedure----worse hospital experience I ever had! Was so sick afterwards--from not eating or drinking all day long. The hospital gave $25 VISA gift cards for dinner to all the patients because it was so bad. I would NEVER recommend Jacksoneye (Mitchell Jackson) to anyone. The nurses had been on duty since 5:00am and did not get to leave until after 7:00pm--and were angry also. The director of the hospital came by and apologized to everyone. She also said that they would not allow him to schedule 40 cataract operations--ever again! They had to call in extra nurses just to finish our group! It's bad when greed becomes more important than the safety and welfare of the patients.

The Jea optical staff is fantastic!!! They're super helpful when picking out glasses to fit my face and eyes correctly. Also, I've had issues with my contact lenses and they were always gracious and suggested different brands and types for the issues I had.

JEA has the kindest and most professional staff around! Dr. Whittington has taken great care of me and my family for over 17 years! I really appreciate the attention to detail from Stephanie Sims and all the staff at JEA Optical, they made shopping for the perfect frame easy. Great customer service!

I have been seeing Dr. Robert Mallett for 15 years and would never consider changing. I will say I did make the mistake of trying another optical retail store last year, and will never make that mistake again!! After seeing Dr. Mallett this year for my yearly exam, I went back to JEA Boutique to get new glasses. I was helped by Stephanie Sims, and highly recommend both the boutique and Stephanie. She took a great deal of time with me and asked all the right questions so she could get me exactly what I needed and not more than I needed. My progressive lens are so perfect, a co-worker recently made the comment that she never sees me put my new glasses on top of my head any more. I don't have too! I can see everything I need perfectly. I cannot begin to tell you how relieved I am and how comfortable my new glasses are. I will never ever leave JEA again!!!!!!!

The treating physician, Dr. Grace Oh, was extremely arrogant and condescending in responding to a couple simple questions from me as her patient.

The customer service in the frame shop is terrible. Th girl was rude and asked me to call the insurance company. She watched me try to contact them 5 times to no avail & offered no further help. Very snobbish attitude.